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For Companies At a Glance
- Tasks: Onboard new customers and drive product adoption for Modo Energy's innovative platform.
- Company: Join Modo Energy, a fast-growing data platform at the heart of the energy transition.
- Benefits: Top-tier compensation, equity, flexible work, and a chance to shape customer success.
- Other info: Work in a hybrid environment with a collaborative and ambitious team.
- Why this job: Be part of a pioneering team making a real impact in the global energy market.
- Qualifications: 2-4 years in customer success or account management within B2B SaaS.
The predicted salary is between 36000 - 60000 £ per year.
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world’s most serious energy investors, developers, and operators depend on to make decisions. Founded in 2019, we’re 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it’s scaling globally.
You’ll own the product relationship across a portfolio of accounts — onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You’ll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You’ll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio – you’re accountable for users actually using the product
- Own product and methodology queries – be the expert customers turn to when they have a question
- Run regular check‑ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What We’re Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct – you get into the details, learn fast, and become the expert
- Proactive approach to account health – you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data‑driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We’re a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we’re trying to build. You’ll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that’s defining a new category in the global energy market. We’re hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go. We’re looking for people who want to do the best work of their careers. If that’s you, we want to talk.
Customer Success Manager employer: Modo Energy
Contact Detail:
Modo Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know Modo Energy inside out! Familiarise yourself with their products and the energy market. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common customer success scenarios. Think about how you’d onboard a new client or drive product adoption. Show them you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Modo Energy team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've driven product adoption in previous roles. We want to see how you can bring value to Modo Energy!
Show Your Passion for Energy: Let us know why you're excited about the energy transition and how it relates to your career. If you have any experience or interest in energy markets, be sure to mention it! We love candidates who are genuinely interested in what we do.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in a customer success role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Modo Energy!
How to prepare for a job interview at Modo Energy
✨Know Your Product Inside Out
Before the interview, make sure you understand the Modo Energy Terminal and its features. Familiarise yourself with how it benefits users and drives value. This will help you demonstrate your product instinct and show that you're ready to be the expert customers turn to.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully onboarded clients or driven product adoption. Highlight any metrics or outcomes that showcase your impact. This will illustrate your ability to manage a portfolio of accounts effectively.
✨Be Proactive About Account Health
Think of ways you’ve identified disengagement in past roles and how you acted on it. Discuss strategies you used to monitor account health and ensure customer satisfaction. This proactive approach is key for a Customer Success Manager at Modo Energy.
✨Engage with the Energy Sector
If you have experience in energy or data-driven products, bring it up! If not, show your enthusiasm for learning about the energy market. Research current trends and challenges in the sector to demonstrate your genuine interest and readiness to dive in.