Customer Success Manager in London

At Modo Energy, we are building the global standard for benchmarking and valuing the world's electrification assets - unlocking returns for battery energy storage, solar, wind and data centres.

We are a global AI-native system for valuing electrification assets – we want to be the Bloomberg of energy as the globe transitions to net zero. We have achieved a huge amount in our first few years and have big plans. We are looking for exceptional people to come and join us to help us get there.

We are building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you will own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal.

This is a foundational role with real scope. You will have the opportunity to help shape how we do customer success at Modo Energy - from the playbooks we build to the tools we use. If you care deeply about customer outcomes, love getting into the details of a product, and want to play a meaningful role in a fast-growing energy intelligence company, this is the role for you.

What you will do:

• Onboard new accounts and users onto the Modo Energy terminal, ensuring a smooth and high-quality start.
• Drive feature adoption and user activation across your portfolio - you are accountable for users actually using our solutions.
• Own product and methodology queries - be the expert customers turn to when they have a question.
• Monitor account health and flag risk early to the right people.
• Run regular check-ins and training sessions with users across your accounts.
• Feed product insights and customer feedback back into the business.
• Work alongside the account management team to ensure customers feel fully supported at every stage.

What we are looking for:

• Onboard new accounts and users onto the Modo Energy terminal, ensuring every customer gets a high-quality, personalised start.
• Become a product expert - be the person customers turn to with methodology questions, product queries, and analytical challenges.
• Drive feature adoption and user activation across your portfolio, ensuring customers are getting real value from our services.
• Build strong relationships with day-to-day users across your accounts through regular check-ins and training sessions.
• Keep a close eye on account health, spotting early signs of disengagement and working proactively to address them.
• Feed customer insights and product feedback back into the business - you are closer to the customer than almost anyone.
• Work closely with the account management team to ensure customers feel seamlessly supported at every stage.

Important Details:

We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays. Modo Energy offers a competitive salary, an equity package and top-of-market benefits.

What You Can Expect From Modo Energy:

We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish. We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply. We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you don't meet all the requirements, or if you exceed them!