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- Tasks: Onboard customers, drive product adoption, and ensure user satisfaction with Modo Energy's terminal.
- Company: Modo Energy is revolutionising energy intelligence for a sustainable future.
- Benefits: Competitive salary, equity package, and top-tier benefits in a collaborative environment.
- Other info: Join a diverse team committed to innovation and sustainability.
- Why this job: Shape customer success strategies while making a real impact in the energy transition.
- Qualifications: Strong communication skills and a passion for customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
At Modo Energy, we are building the global standard for benchmarking and valuing the world's electrification assets - unlocking returns for battery energy storage, solar, wind and data centres.
We are a global AI-native system for valuing electrification assets – we want to be the Bloomberg of energy as the globe transitions to net zero. We’ve achieved a huge amount in our first few years and have big plans. We’re looking for exceptional people to come and join us to help us get there.
We’re building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal. This is a foundational role with real scope. You’ll have the opportunity to help shape how we do customer success at Modo Energy - from the playbooks we build to the tools we use.
If you care deeply about customer outcomes, love getting into the details of a product, and want to play a meaningful role in a fast-growing energy intelligence company, this is the role for you.
What you’ll do:
- Onboard new accounts and users onto the Modo Energy terminal, ensuring a smooth and high-quality start.
- Drive feature adoption and user activation across your portfolio - you’re accountable for users actually using our solutions.
- Own product and methodology queries - be the expert customers turn to when they have a question.
- Monitor account health and flag risk early to the right people.
- Run regular check-ins and training sessions with users across your accounts.
- Feed product insights and customer feedback back into the business.
- Work alongside the account management team to ensure customers feel fully supported at every stage.
What we’re looking for:
- Become a product expert - be the person customers turn to with methodology questions, product queries, and analytical challenges.
- Drive feature adoption and user activation across your portfolio, ensuring customers are getting real value from our services.
- Build strong relationships with day-to-day users across your accounts through regular check-ins and training sessions.
- Keep a close eye on account health, spotting early signs of disengagement and working proactively to address them.
- Feed customer insights and product feedback back into the business - you’re closer to the customer than almost anyone.
- Work closely with the account management team to ensure customers feel seamlessly supported at every stage.
Important Details:
We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays. Modo Energy offers a competitive salary, an equity package and top-of-market benefits.
What You Can Expect From Modo Energy:
We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish. We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply. We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you don’t meet all the requirements, or if you exceed them!
Customer Success Manager employer: Modo Energy - USA
Contact Detail:
Modo Energy - USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know Modo Energy inside out! Familiarise yourself with their terminal and the services they offer. This way, when you get that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle onboarding new customers or driving user activation. Use real-life examples from your past experiences to demonstrate your skills and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us know why you care about customer outcomes. Share any experiences where you've gone the extra mile to ensure customers are happy and getting value from a product.
Be Specific About Your Experience: We want to see how your past roles relate to what we do at Modo Energy. Highlight specific examples of onboarding customers, driving user activation, or handling product queries. The more detail, the better!
Tailor Your Application: Make sure your application speaks directly to the role of Customer Success Manager. Use language from the job description and show us how your skills align with our needs. We love seeing applicants who take the time to personalise their submissions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Modo Energy - USA
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Modo Energy's terminal and understand its features. Familiarise yourself with how it benefits customers and be ready to discuss specific use cases. This will show your genuine interest and help you answer product-related questions confidently.
✨Showcase Your Customer-Centric Mindset
As a Customer Success Manager, your focus should be on customer outcomes. Prepare examples from your past experiences where you've successfully onboarded clients or driven user activation. Highlight how you’ve built relationships and ensured customers received value from the products they used.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in this role, such as a disengaged customer or a product query. Be ready to explain how you would handle these situations effectively.
✨Emphasise Collaboration and Teamwork
Modo Energy values collaboration, so be prepared to discuss how you work with cross-functional teams. Share examples of how you've collaborated with account management or product teams in the past to enhance customer support and drive success.