At a Glance
- Tasks: Onboard new customers and drive product adoption for Modo Energy's innovative platform.
- Company: Join Modo Energy, a fast-growing data platform at the heart of the energy transition.
- Benefits: Top compensation, equity options, and a flexible hybrid work environment.
- Other info: Be part of a high-performance team with exceptional growth opportunities.
- Why this job: Shape customer success strategies and make a real impact in the energy sector.
- Qualifications: 2-4 years in customer success or account management within B2B SaaS.
The predicted salary is between 50000 - 60000 £ per year.
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally.
You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You'll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio – you're accountable for users actually using the product
- Own product and methodology queries – be the expert customers turn to when they have a question
- Run regular check‑ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What We’re Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct – you get into the details, learn fast, and become the expert
- Proactive approach to account health – you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday‑Thursday in office, with Monday and Friday flexible. We offer top‑of‑market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Customer Success Manager London employer: Modo Energy Limited
Modo Energy is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation in the rapidly evolving energy sector. As a Customer Success Manager, you'll enjoy top-tier compensation, equity opportunities, and the chance to shape customer success strategies while working alongside some of the brightest minds in the industry. With a hybrid work model and a commitment to employee growth, Modo Energy provides a unique environment where you can truly make an impact and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager London
✨Tip Number 1
Get to know the company inside out! Research Modo Energy's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about how you can demonstrate your experience in driving product adoption and managing accounts effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've driven product adoption in previous roles. We want to see how you can bring value to Modo Energy!
Show Your Passion for Energy:If you've got any experience or interest in energy markets, make it shine! We love candidates who are eager to learn and grow in this field. Share any relevant projects or insights that demonstrate your enthusiasm for the energy transition.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you're the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining Modo Energy!
How to prepare for a job interview at Modo Energy Limited
✨Know Your Product Inside Out
Before the interview, make sure you understand Modo Energy's products and how they benefit customers. Familiarise yourself with the Modo Energy Terminal and think about how you would drive user activation and feature adoption. This will show your genuine interest and help you answer questions confidently.
✨Prepare Real-Life Examples
Think of specific instances from your previous roles where you've successfully onboarded clients or improved customer engagement. Be ready to discuss how you identified disengagement and what proactive steps you took to resolve it. This will demonstrate your experience and problem-solving skills.
✨Show Your Passion for the Energy Sector
Since Modo Energy operates in the energy transition space, express your enthusiasm for the industry. If you have any relevant experience or knowledge about energy markets, be sure to highlight it. If not, show your eagerness to learn and develop in this area.
✨Ask Insightful Questions
Prepare thoughtful questions about Modo Energy's approach to customer success and how they measure account health. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals. It’s a two-way street!
