At a Glance
- Tasks: Onboard new customers and drive product adoption for Modo Energy's innovative platform.
- Company: Join Modo Energy, a fast-growing data platform at the forefront of the energy transition.
- Benefits: Top compensation, equity for all employees, and flexible hybrid working.
- Other info: Be part of a high-performance team with excellent career growth opportunities.
- Why this job: Shape customer success strategies and make a real impact in the energy sector.
- Qualifications: 2-4 years in customer success or account management within B2B SaaS.
The predicted salary is between 50000 - 60000 £ per year.
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.
Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally. We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You'll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio – you're accountable for users actually using the product
- Own product and methodology queries – be the expert customers turn to when they have a question
- Run regular check‑ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What We’re Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct – you get into the details, learn fast, and become the expert
- Proactive approach to account health – you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday‑Thursday in office, with Monday and Friday flexible. We offer top‑of‑market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Customer Success Manager New London employer: Modo Energy Limited
Modo Energy is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation in the rapidly evolving energy sector. As a Customer Success Manager, you'll enjoy significant ownership of your role, competitive compensation, equity options, and the opportunity to work alongside industry leaders in a hybrid environment that promotes both personal and professional growth. Join us in shaping the future of energy while enjoying the flexibility and support to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager New London
✨Tip Number 1
Get to know Modo Energy inside out! Familiarise yourself with their products and the energy market. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common customer success scenarios. Think about how you'd onboard a new client or handle a tricky situation. Show them you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Modo Energy team.
We think you need these skills to ace Customer Success Manager New London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've driven product adoption in previous roles. We want to see how you can bring value to Modo Energy!
Show Your Passion for Energy:Since we're all about the energy transition, let your enthusiasm shine through! If you have any experience or interest in energy markets or data-driven products, make sure to mention it. We love candidates who are eager to learn and grow with us.
Be Specific About Your Achievements:When detailing your past experiences, use specific examples that demonstrate your success in customer success or account management. Numbers and outcomes speak volumes, so don’t shy away from showcasing your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive – a quality we really value at Modo Energy!
How to prepare for a job interview at Modo Energy Limited
✨Know Your Product Inside Out
Before the interview, make sure you understand Modo Energy's products and how they benefit customers. Familiarise yourself with the Modo Energy Terminal and think about how you would drive user activation and adoption. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully onboarded clients or driven product adoption. Highlight any metrics or outcomes that demonstrate your impact. This will help the interviewers see how your experience aligns with their needs.
✨Ask Insightful Questions
Come prepared with thoughtful questions about Modo Energy's approach to customer success and how they measure account health. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values.
✨Demonstrate Proactivity
Be ready to discuss how you've identified and addressed disengagement in past roles. Share strategies you've used to keep customers engaged and satisfied. This will illustrate your proactive approach, which is crucial for the Customer Success Manager position.
