At a Glance
- Tasks: Onboard new customers and drive product adoption for Modo Energy's innovative platform.
- Company: Join Modo Energy, a fast-growing data platform at the forefront of the energy transition.
- Benefits: Top compensation, equity for all employees, and flexible hybrid working.
- Other info: Be part of a high-performance team with exceptional growth opportunities.
- Why this job: Shape customer success strategies and make a real impact in the energy sector.
- Qualifications: 2-4 years in customer success or account management within B2B SaaS.
The predicted salary is between 50000 - 70000 £ per year.
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.
Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally. We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You'll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio – you're accountable for users actually using the product
- Own product and methodology queries – be the expert customers turn to when they have a question
- Run regular check-ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What We’re Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct – you get into the details, learn fast, and become the expert
- Proactive approach to account health – you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday‑Thursday in office, with Monday and Friday flexible. We offer top‑of‑market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Customer Success Manager London employer: Modo Energy Limited
Modo Energy is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation in the rapidly evolving energy sector. As a Customer Success Manager, you'll enjoy significant ownership of your role, competitive compensation, equity opportunities, and a hybrid working model that promotes work-life balance. Join a passionate team dedicated to making a meaningful impact in the global energy market while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager London
✨Tip Number 1
Get to know Modo Energy inside out! Familiarise yourself with their products and the energy market. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer success scenarios. Think about how you'd onboard a new client or handle a tricky situation. Show them you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Modo Energy team.
We think you need these skills to ace Customer Success Manager London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've driven product adoption in previous roles. We want to see how you can bring value to Modo Energy!
Show Your Passion for Energy:Since we're all about the energy transition, it’s a great idea to showcase any relevant experience or interest in the energy sector. Whether it's through projects, research, or personal passion, let us know why you're excited about this industry!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out. This helps us quickly see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Modo Energy!
How to prepare for a job interview at Modo Energy Limited
✨Know Your Product Inside Out
Before the interview, make sure you understand Modo Energy's products and how they benefit customers. Familiarise yourself with the Modo Energy Terminal and think about how you would drive user activation and adoption. This will show your genuine interest and help you answer questions confidently.
✨Prepare Real-Life Examples
Think of specific instances from your previous roles where you've successfully onboarded clients or improved product usage. Be ready to discuss these examples in detail, highlighting your proactive approach and problem-solving skills. This will demonstrate your capability as a Customer Success Manager.
✨Show Your Passion for the Energy Sector
Since Modo Energy operates in the energy transition space, it’s crucial to express your enthusiasm for the industry. Research current trends and challenges in energy markets, and be prepared to discuss how you can contribute to Modo's mission. This will set you apart as a candidate who is not just looking for a job but is genuinely invested in the field.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, the tools they use for customer success, or how they measure account health. This shows that you're engaged and thinking critically about how you can fit into their team and contribute to their goals.
