Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and ensure timely resolutions while enhancing the overall customer experience.
- Company: Join a leading automotive company known for its commitment to exceptional customer service.
- Benefits: Enjoy your birthday off, extra holiday options, and a Well-Being Day to recharge.
- Other info: Opportunities for career progression and a diverse, inclusive workplace await you.
- Why this job: Make a real difference in customer satisfaction and grow your career in a supportive environment.
- Qualifications: Strong communication skills and experience in complaint handling are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST.
Location: Leeds / Hybrid
Hours: 37.5 hours a week (Monday – Friday 9am to 5:30pm)
Overview
The Customer Experience Team is dedicated to delivering exceptional customer service to our customers and key stakeholders, including Sales and Operations. Through clear, effective written and verbal communication, the team ensures a consistently high-quality experience while meeting and exceeding all contractually agreed service level agreements.
Benefits
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
About The Role
The Customer Relations Advisor is responsible for expert complaint handling and resolution, supporting high-profile cases and escalations. The role involves direct communication with customers via email, letter, telephone, online and internal referrals. The Advisor will support continuous improvement initiatives, contribute to root cause analysis, and collaborate with cross-functional teams to enhance customer experience and prevent future complaints.
Responsibilities
- Take ownership of customer complaints, ensuring timely and effective resolution.
- Provide expert guidance on complaint handling across the business.
- Support and contribute to continuous improvement projects.
- Produce reports and case studies highlighting trends and corrective actions.
- Collaborate with Legal, Compliance, and other departments to ensure resolutions align with company policies and FCA/TCF guidelines.
- Participate in cross-functional projects and CAPA (Corrective and Preventive Action) activities.
- Maintain strong relationships with internal and external stakeholders.
- Support training and mentoring of new team members.
- Encourage best practices in complaint handling across the business.
- Manage any Data Protection requests and respond appropriately.
- Support audit and inspection preparation.
Qualifications
- Excellent verbal and written communication skills.
- Strong investigative and decision-making abilities.
- Ability to manage multiple cases and prioritise workload.
- Experience in complaint handling, resolution, and compliance.
- Familiarity with FCA/TCF standards and regulatory reporting.
- Strong interpersonal and influencing skills.
- Experience working with CRM systems and Microsoft Office.
- Ability to produce clear and insightful reports.
- Resilience and adaptability in a fast-paced environment.
- Motor industry knowledge desirable but not essential.
Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Apply now and drive your career forward with one of the automotive industry’s most trusted names.
VacancyTitle: Customer Relations Advisor employer: Modix International
Contact Detail:
Modix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VacancyTitle: Customer Relations Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Relations Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your communication skills during the interview. Since this role involves a lot of interaction with customers, make sure to demonstrate your ability to convey information clearly and effectively, both verbally and in writing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us.
We think you need these skills to ace VacancyTitle: Customer Relations Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in complaint handling and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of written communication, ensure your application is clear and concise. Use professional language but let your personality shine through. We love seeing candidates who can communicate effectively while being themselves!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer complaints in the past. We’re looking for those strong investigative and decision-making skills, so don’t hold back on showcasing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Modix International
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Advisor inside out. Familiarise yourself with common complaint handling techniques and FCA/TCF standards. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your verbal and written communication prowess.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex issues or escalated cases. Think about how you approached these situations, what steps you took to resolve them, and how you ensured a positive outcome for the customer. This will showcase your investigative and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing improvement initiatives, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.