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- Tasks: Handle customer complaints and resolutions while supporting high-profile escalations.
- Company: Join Modix International, part of the Cox Automotive network, in a dynamic environment.
- Benefits: Enjoy additional holiday days, a Well-Being Day, and career progression opportunities.
- Other info: Hybrid role based in Leeds with a focus on collaboration and customer satisfaction.
- Why this job: Make a real difference in customer experience and grow your career in a supportive team.
- Qualifications: Excellent communication and decision-making skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Modix International is looking for a Customer Relations Advisor in Leeds to handle customer complaints and resolutions effectively. The candidate will support high-profile escalations, collaborate with cross-functional teams, and ensure adherence to FCA/TCF standards. This hybrid position requires excellent communication and decision-making skills, with opportunities for career progression within the Cox Automotive network.
The job also offers excellent benefits like additional holiday days and a Well-Being Day.
Customer Experience & Complaints Specialist - Hybrid (Leeds) employer: Modix International
Contact Detail:
Modix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Complaints Specialist - Hybrid (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current employees at Modix International on LinkedIn or through mutual connections. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints and escalations, as this role is all about effective resolutions. We want to show them we can think on our feet!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your answers. Use examples from past experiences to demonstrate how we've successfully resolved customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Customer Experience & Complaints Specialist - Hybrid (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relations and handling complaints. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Modix International
✨Know Your Stuff
Before the interview, make sure you understand Modix International's values and how they align with customer experience. Familiarise yourself with FCA/TCF standards as they are crucial for the role. This will show that you're not just interested in the job, but also in the company's mission.
✨Showcase Your Communication Skills
As a Customer Experience & Complaints Specialist, communication is key. Prepare examples of how you've effectively resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your decision-making skills.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your problem-solving abilities. Practice handling difficult customer scenarios beforehand. This will help you feel more confident and showcase your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or career progression opportunities within the Cox Automotive network. This shows your genuine interest in the role and helps you assess if it's the right fit for you.