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- Tasks: Handle customer complaints and resolutions while supporting high-profile escalations.
- Company: Join Modix International, part of the Cox Automotive network.
- Benefits: Enjoy extra holiday days, a Well-Being Day, and career progression opportunities.
- Other info: Hybrid role with a dynamic team and supportive work culture.
- Why this job: Make a real difference in customer experience and grow your career.
- Qualifications: Excellent communication and decision-making skills required.
The predicted salary is between 30000 - 40000 £ per year.
Modix International is looking for a Customer Relations Advisor in Leeds to handle customer complaints and resolutions effectively. The candidate will support high-profile escalations, collaborate with cross-functional teams, and ensure adherence to FCA/TCF standards.
This hybrid position requires excellent communication and decision-making skills, with opportunities for career progression within the Cox Automotive network. The job also offers excellent benefits like additional holiday days and a Well-Being Day.
Customer Experience & Complaints Specialist - Hybrid (Leeds) employer: Modix International
Contact Detail:
Modix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Complaints Specialist - Hybrid (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current employees at Modix International on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complaints and escalations, as this role is all about effective resolutions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully resolved customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience & Complaints Specialist - Hybrid (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relations and handling complaints. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Modix International
✨Know Your Stuff
Before the interview, make sure you understand Modix International's values and how they align with customer experience. Brush up on FCA/TCF standards as well, since they'll be crucial in your role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenarios
Expect situational questions where you'll need to demonstrate your decision-making skills. Think about how you'd handle high-profile escalations and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in career progression within the Cox Automotive network. This not only demonstrates your ambition but also helps you gauge if the company is the right fit for you.