ServiceNow Developer

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you will be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

We are looking to hire a ServiceNow Development Engineer to join our growing Digital team, supporting the global organization from our London office. This is a sole contributor role with significant reach across global functions, enabling business process optimization, automation, and innovation across the enterprise. You will leverage your ServiceNow expertise to deliver scalable, high-impact solutions and contribute to the digitization of departments across Moderna.

Here’s What You’ll Do:

• Delivering robust end-to-end solutions within the ServiceNow platform across ITSM, ITOM, ITAM, HRSD, and Performance Analytics
• Designing and developing configurations including Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs (including advanced scripting and Service Portal development)
• Leading the development of system integrations using REST, SOAP, MID Servers, or other integration technologies
• Driving automation initiatives, system performance improvements, and platform scalability
• Participating in agile development cycles including sprint planning, stand-ups, retrospectives, and user story refinement
• Promoting ServiceNow best practices in architecture and development with a mindset of security, stability, and user-centric design

Your responsibilities will also include:

• Mentoring junior developers and conducting code reviews to ensure platform consistency and maintainability
• Facilitating CI discovery processes and collaborating with class owners to define identification and reconciliation rules
• Collaborating closely with Product Owners and Development Managers to evaluate solution design, especially around customization vs. out-of-box implementation
• Managing production incidents and coordinating platform upgrades, including use of update sets and the ServiceNow App Store
• Supporting the rollout of new features and enhancements while ensuring backward compatibility and long-term supportability
• Exploring opportunities to integrate Generative AI tools into the ServiceNow ecosystem to drive intelligent automation and improve user interaction

The key Moderna Mindsets you’ll need to succeed in the role:

• “We digitize everywhere possible using the power of code to maximize our impact on patients.” This role is a direct embodiment of that mindset, as you’ll be working across the ServiceNow platform to build scalable, reliable, and intelligent solutions that simplify complex workflows and directly enhance the digital experience of Moderna employees.
• “We behave like owners. The solutions we’re building go beyond any job description.” You will be empowered to identify opportunities beyond your immediate tasks, challenge existing processes, and propose solutions that elevate platform usage and efficiency at a global scale.

Here’s What You’ll Need (Basic Qualifications):

• Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree
• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA)
• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)
• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies
• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js

Here’s What You’ll Bring to the Table (Preferred Qualifications):

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Experience with discovery and CMDB including an understanding of MID server architecture, probes and sensors, and CMDB identification and reconciliation
• Experience communicating with application users to understand and collect their requirements and requests
• Educational or job-related experience documenting technical systems and user workflows
• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure
• Experience in a regulated environment
• Experience working in a matrixed organization
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.

If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!