ServiceNow Developer

ServiceNow Developer

Full-Time 48000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Develop innovative solutions on the ServiceNow platform to enhance global health initiatives.
  • Company: Join Moderna, a pioneering company revolutionising medicine with mRNA technology.
  • Benefits: Enjoy competitive pay, wellness resources, generous time off, and a supportive work environment.
  • Why this job: Make a real impact on global health while working with cutting-edge technology.
  • Qualifications: Experience in ServiceNow development and a passion for problem-solving.
  • Other info: Collaborative culture with excellent career growth opportunities in a dynamic environment.

The predicted salary is between 48000 - 72000 £ per year.

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you will be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

We are looking to hire a ServiceNow Development Engineer to join our growing Digital team, supporting the global organization from our London office. This is a sole contributor role with significant reach across global functions, enabling business process optimization, automation, and innovation across the enterprise. You will leverage your ServiceNow expertise to deliver scalable, high-impact solutions and contribute to the digitization of departments across Moderna. You will also explore and adopt Generative AI capabilities in our platform solutions, helping Moderna stay at the forefront of digital transformation.

Here’s What You’ll Do:

  • Delivering robust end-to-end solutions within the ServiceNow platform across ITSM, ITOM, ITAM, HRSD, and Performance Analytics.
  • Designing and developing configurations including Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs (including advanced scripting and Service Portal development).
  • Leading the development of system integrations using REST, SOAP, MID Servers, or other integration technologies.
  • Driving automation initiatives, system performance improvements, and platform scalability.
  • Participating in agile development cycles including sprint planning, stand-ups, retrospectives, and user story refinement.
  • Promoting ServiceNow best practices in architecture and development with a mindset of security, stability, and user-centric design.

Your responsibilities will also include:

  • Mentoring junior developers and conducting code reviews to ensure platform consistency and maintainability.
  • Facilitating CI discovery processes and collaborating with class owners to define identification and reconciliation rules.
  • Collaborating closely with Product Owners and Development Managers to evaluate solution design, especially around customization vs. out-of-box implementation.
  • Managing production incidents and coordinating platform upgrades, including use of update sets and the ServiceNow App Store.
  • Supporting the rollout of new features and enhancements while ensuring backward compatibility and long-term supportability.
  • Exploring opportunities to integrate Generative AI tools into the ServiceNow ecosystem to drive intelligent automation and improve user interaction.

The key Moderna Mindsets you’ll need to succeed in the role:

  • “We digitize everywhere possible using the power of code to maximize our impact on patients.” This role is a direct embodiment of that mindset, as you’ll be working across the ServiceNow platform to build scalable, reliable, and intelligent solutions that simplify complex workflows and directly enhance the digital experience of Moderna employees.
  • “We behave like owners. The solutions we’re building go beyond any job description.” You will be empowered to identify opportunities beyond your immediate tasks, challenge existing processes, and propose solutions that elevate platform usage and efficiency at a global scale.

Here’s What You’ll Need (Basic Qualifications):

  • Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree.
  • 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA).
  • 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist).
  • 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies.
  • 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js.

Here’s What You’ll Bring to the Table (Preferred Qualifications):

  • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
  • Experience with discovery and CMDB including an understanding of MID server architecture, probes and sensors, and CMDB identification and reconciliation.
  • Experience communicating with application users to understand and collect their requirements and requests.
  • Educational or job-related experience documenting technical systems and user workflows.
  • Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.
  • Experience in a regulated environment.
  • Experience working in a matrixed organization.
  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

  • Quality healthcare and insurance benefits.
  • Lifestyle Spending Accounts to create your own pathway to well-being.
  • Free premium access to fitness, nutrition, and mindfulness classes.
  • Family planning and adoption benefits.
  • Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown.
  • Savings and investments.
  • Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities. Moderna is a smoke-free, alcohol-free, and drug-free workplace.

ServiceNow Developer employer: Moderna Therapeutics

At Moderna, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our London office. With a strong commitment to employee well-being, we provide comprehensive benefits, including generous paid time off and lifestyle spending accounts, while also promoting professional growth through mentorship and opportunities to work on cutting-edge mRNA technology. Join us to be part of a mission-driven team that values your contributions and empowers you to make a significant impact on global health.
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Contact Detail:

Moderna Therapeutics Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land ServiceNow Developer

Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that ServiceNow Developer role.

Tip Number 2

Show off your skills! Create a portfolio showcasing your ServiceNow projects and any cool automations you've built. This will give potential employers a taste of what you can do and set you apart from the crowd.

Tip Number 3

Prepare for interviews by practicing common questions and scenarios related to ServiceNow development. Think about how you can demonstrate your problem-solving skills and technical expertise during the chat.

Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission at Moderna.

We think you need these skills to ace ServiceNow Developer

ServiceNow Development
ITSM
ITOM
ITAM
HRSD
Performance Analytics
REST Integration
SOAP Integration
MID Servers
Business Rules
UI Policies
Client Scripts
JavaScript
HTML5
CSS

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the ServiceNow Developer role. Highlight your relevant experience and skills, especially those that align with the job description. We want to see how you can contribute to our mission!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Let us know what excites you about working at Moderna.

Showcase Your Technical Skills: Don’t forget to highlight your technical expertise in ServiceNow and related technologies. We’re looking for someone who can deliver high-impact solutions, so be specific about your achievements and projects!

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!

How to prepare for a job interview at Moderna Therapeutics

Know Your ServiceNow Stuff

Make sure you brush up on your ServiceNow knowledge, especially the specific modules mentioned in the job description like ITSM, ITOM, and HRSD. Be ready to discuss your past projects and how you've used these tools to deliver impactful solutions.

Showcase Your Problem-Solving Skills

Prepare examples of how you've tackled complex problems in previous roles. Think about times when you automated processes or improved system performance. This will demonstrate your ability to think critically and innovate, which is key for this role.

Get Familiar with Agile Methodologies

Since the role involves participating in agile development cycles, it’s a good idea to understand agile principles. Be prepared to discuss your experience with sprint planning and retrospectives, and how you’ve contributed to team dynamics in an agile environment.

Emphasise Collaboration and Mentorship

This position involves mentoring junior developers and collaborating with various teams. Highlight your experience in these areas, and be ready to share how you’ve helped others grow or how you’ve worked effectively with cross-functional teams.

ServiceNow Developer
Moderna Therapeutics
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