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- Tasks: Support customers by resolving IT issues and ensuring smooth operations.
- Company: Modern Networks, a leading ICT solutions provider since 2000.
- Benefits: 25 days annual leave, work-life balance, and career progression opportunities.
- Other info: Diverse workplace with a commitment to inclusion and personal growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.
What makes you a great fit:
- You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up the phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information.
- You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
- You’re process driven – you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time).
- You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.
What you’ll get from us:
- Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays.
- Active workplace committees (Social / Wellness).
Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.
Service Desk Analyst in Telford employer: Modern Networks
Contact Detail:
Modern Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Modern Networks. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, you'll be the first point of contact for customers. Try role-playing with a friend or family member to get comfortable with handling calls and providing clear, straightforward advice.
✨Tip Number 3
Show your ambition! During the interview, share your career aspirations and how you see yourself growing within the company. Modern Networks is all about creating pathways for their team members, so let them know you’re ready to take that journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Modern Networks.
We think you need these skills to ace Service Desk Analyst in Telford
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customers, make sure your application reflects your ability to communicate clearly and effectively. Use straightforward language and examples that showcase how you handle customer interactions.
Highlight Your Ambition: We love seeing candidates who are eager to grow! In your application, mention any career goals you have and how you see yourself progressing within our team. This shows us you're not just looking for a job, but a place to build your future.
Be Process Driven: As a Service Desk Analyst, following processes is key. In your written application, give examples of how you've successfully managed tasks or projects by sticking to established procedures. This will demonstrate your ability to handle the role's responsibilities.
Team Player Vibes: We value teamwork, so let us know about times you've helped colleagues or worked collaboratively. Share specific instances in your application where you’ve gone the extra mile for your team, as this will resonate with our values.
How to prepare for a job interview at Modern Networks
✨Know Your Tech Basics
Brush up on the key technologies mentioned in the job description, like HP, Cisco, and Microsoft. Being able to discuss these tools confidently will show that you're not just a great communicator but also technically savvy.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable handling frustrated customers while keeping your cool.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they impact customer service. Be ready to discuss how you would prioritise tasks based on urgency and importance during the interview.
✨Show Your Team Spirit
Prepare examples of how you've worked collaboratively in the past. Highlight situations where you helped a colleague or contributed to a team goal, as this role values teamwork highly.