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- Tasks: Provide expert technical support and resolve complex issues in a fast-paced environment.
- Company: Modern Networks, a leading ICT solutions provider since 2000.
- Benefits: Ongoing training, mentoring, and opportunities for career progression.
- Why this job: Make a real difference in people's workdays while working with cutting-edge technologies.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for customer service.
- Other info: Join a collaborative team with a people-first culture and diverse technology exposure.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you'll be doing: Based in our Hitchin offices, you’ll be a key part of a growing, dynamic support team operating within a fast-paced MSP environment. Reporting to the Service Desk Team Leads, you’ll provide expert technical support across a wide variety of customer environments, working to resolve incidents escalated from 1st Line and contribute to a high-performing, service-driven culture. This role combines strong technical acumen with excellent customer service. You’re friendly, approachable, and professional - someone who translates technical jargon into user-friendly explanations, stays calm under pressure, and earns trust through excellent communication. You’ll work across a variety of systems and industries, with a focus on delivering prompt, high-quality service that leaves customers feeling supported and valued. Our 2nd line engineers also participate in our Out of Hours rota when required. This is the perfect role for someone with solid technical skills who thrives on solving problems and enjoys making a real difference to people’s workdays.
What we are looking for:
- Experience working in a fast-paced ITIL-based or MSP environment.
- Industry-recognised technical training and certifications (e.g. Microsoft, CompTIA, ITIL).
- Ability to troubleshoot and resolve complex issues calmly and confidently.
- A passion for outstanding customer service and a people-first approach to IT support.
- Deep understanding of Microsoft 365, Azure, and Active Directory/domain administration.
- Solid knowledge of LAN/WAN technologies including switching, routing, TCP/IP, DHCP, DNS, IP addressing, VPN, VoIP, and wireless networking.
- Familiarity with endpoint management tools such as Microsoft Intune.
- Confident communicator who can simplify technical issues for non-technical users.
What's in it for you? Exposure to a wide variety of technologies and customer environments. Ongoing training, mentoring, and support for technical certifications. A collaborative, people-first culture with a strong emphasis on service. Opportunities for progression within a growing technical team.
2nd Line Engineer in Watford employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and customer service scenarios. Role-play with a friend or use online resources to get comfortable explaining complex concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Modern Networks.
We think you need these skills to ace 2nd Line Engineer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Engineer role. Highlight your technical expertise, especially in Microsoft 365, Azure, and customer service experience, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Share specific examples of how you've solved problems or improved customer experiences in previous roles.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical certifications and training. We love seeing industry-recognised qualifications like Microsoft or CompTIA, so make sure they’re front and centre in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and Active Directory. Be ready to discuss specific scenarios where you've successfully troubleshot complex issues, as this will show your expertise and confidence in a fast-paced MSP environment.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a customer. Prepare to explain how you translate technical jargon into user-friendly language, as this will highlight your ability to connect with non-technical users.
✨Practice Calmness Under Pressure
Interviews can be nerve-wracking, but remember that staying calm is key, especially in a role that requires troubleshooting under pressure. Consider doing mock interviews or role-playing scenarios where you have to solve a problem on the spot to build your confidence.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the technologies you'll be working with. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
