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- Tasks: Support our ISP & Science Park customers with IT and connectivity services.
- Company: Modern Networks, a leading provider of managed IT and Telecoms services.
- Benefits: 25 days annual leave, bank holidays, training opportunities, and a healthy work-life balance.
- Other info: Diverse workplace with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to specific sector markets. This role sits within our independent Internet Service Provider (ISP) and works with customers all over the UK providing a range of IT, connectivity, telephony and security services. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.
This role sits within our Support team, servicing our ISP & Science Park customers. Alongside day-to-day support, you will on occasion also contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows and upgrades. This role requires occasional travel across the UK and the ability to respond quickly to critical incidents.
- An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escalate in line with SLAs.
- Perform standard configuration changes under approved work instructions and change control (e.g., VLANs, DHCP/DNS, firewall policy adjustments).
- Respond to monitoring alerts.
Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we've got you covered!
A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life balance.
Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
25 days annual leave + bank holidays.
Networks Support Engineer in Stafford employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Networks Support Engineer in Stafford
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and telecoms. The more people you know, the better your chances of landing that Networks Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in networking, configuration changes, or troubleshooting. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in Modern Networks and our mission. Plus, it makes it easier for us to spot your application.
✨Tip Number 4
Prepare for the unexpected! Brush up on your problem-solving skills and be ready to tackle some real-world scenarios during interviews. Show us how you’d handle critical incidents and keep our customers happy!
We think you need these skills to ace Networks Support Engineer in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Networks Support Engineer role. Highlight relevant experience in IT support, connectivity, and any specific skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Modern Networks and how your background aligns with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled challenges in previous roles. As a Networks Support Engineer, you'll need to diagnose and resolve issues quickly, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech
Brush up on your technical knowledge related to networking, IT support, and the specific services Modern Networks provides. Be ready to discuss VLANs, DHCP/DNS, and firewall policies, as these are crucial for the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've handled critical incidents or resolved complex issues in the past. Highlight your ability to log, prioritise, diagnose, and escalate tickets effectively, as this will demonstrate your fit for the service desk engineer role.
✨Emphasise Teamwork and Communication
Since you'll be working within a support team, it's important to showcase your teamwork skills. Share experiences where you collaborated with others to achieve a common goal, and emphasise your communication skills when dealing with customers.
✨Express Your Growth Mindset
Modern Networks values personal development, so be sure to express your eagerness to learn and grow within the company. Mention any relevant training or certifications you're interested in pursuing, and how they align with your career goals.