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- Tasks: Support our ISP & Science Park customers with IT and connectivity services.
- Company: Join Modern Networks, a leading provider of managed IT and Telecoms services.
- Benefits: Enjoy 25 days annual leave, health benefits, and a focus on work-life balance.
- Other info: Opportunities for training and career progression in a diverse workplace.
- Why this job: Make a real impact while growing your skills in a dynamic tech environment.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to specific sector markets. This role sits within our independent Internet Service Provider (ISP) and works with customers all over the UK providing a range of IT, connectivity, telephony and security services. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.
This role sits within our Support team, servicing our ISP & Science Park customers. Alongside day-to-day support, you will on occasion also contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows and upgrades. This role requires occasional travel across the UK and the ability to respond quickly to critical incidents.
- An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escalate in line with SLAs.
- Perform standard configuration changes under approved work instructions and change control (e.g., VLANs, DHCP/DNS, firewall policy adjustments).
- Respond to monitoring alerts.
Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we've got you covered!
A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life balance.
Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
25 days annual leave + bank holidays.
Network Support Engineer - Hybrid in Stafford employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer - Hybrid in Stafford
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees of Modern Networks on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills relevant to the role. Make sure you can talk confidently about VLANs, DHCP/DNS, and any other key areas mentioned in the job description. We want to see that you know your stuff!
✨Tip Number 3
Show your passion for customer service! Since this role involves supporting ISP & Science Park customers, be ready to share examples of how you've gone above and beyond to help clients in the past. It’s all about making those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Modern Networks.
We think you need these skills to ace Network Support Engineer - Hybrid in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight relevant experience in IT support, connectivity, and any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at Modern Networks and how your background fits with our mission. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve successfully resolved issues or handled critical incidents. We want to see how you think on your feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech
Brush up on your networking knowledge, especially around VLANs, DHCP/DNS, and firewall policies. Be ready to discuss how you've handled similar configurations in the past, as this will show your technical prowess and familiarity with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in previous roles. Think about specific incidents where you had to escalate a ticket or respond to critical alerts, as this will demonstrate your ability to handle pressure and follow SLAs.
✨Emphasise Teamwork and Communication
Since you'll be part of a support team, highlight your experience working collaboratively. Share instances where effective communication helped resolve a customer issue or improved team efficiency, showing that you value a healthy work environment.
✨Express Your Growth Mindset
Modern Networks values personal development, so be sure to express your eagerness to learn and grow within the company. Mention any relevant training you've undertaken or skills you're keen to develop further, aligning with their commitment to employee growth.