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- Tasks: Troubleshoot and resolve network issues for our ISP and Science Park customers.
- Company: Modern Networks, a leading provider of managed IT and Telecoms services since 1999.
- Benefits: 25 days annual leave, training opportunities, and a supportive work-life balance.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in service desk roles and troubleshooting connectivity issues.
- Other info: Opportunity for career growth and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the specific sector markets. This role sits within our independent Internet Service Provider (ISP) and works with customers all over the UK providing a range of IT, connectivity, telephony and security services. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.
The Role: This role sits within our Support team, servicing our ISP & Science Park customers. You will triage, troubleshoot, and resolve incidents and service requests across customer CPE, campus edge, and core ISP services—owning cases through to resolution or clear escalation. Alongside day-to-day support, you will on occasion also contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows and upgrades. This role requires occasional travel across the UK and the ability to respond quickly to critical incidents.
Who we are looking for:
- An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escalate in line with SLAs.
- Ability to troubleshoot connectivity issues across WAN/LAN/WLAN, customer CPE, and campus edge infrastructure using structured fault-finding.
- Perform standard configuration changes under approved work instructions and change control (e.g., VLANs, DHCP/DNS, firewall policy adjustments).
- Respond to monitoring alerts; identify service-impacting events and proactively raise and manage incidents.
- Drivers with UK Licence and access to own vehicle.
What’s in it for you?
- Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we’ve got you covered!
- Knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays.
Network Support Engineer in Stafford employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer in Stafford
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to IT and networking. This way, we can make connections that might lead to job opportunities and get insider info on openings.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects. This not only boosts your CV but also gives us something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios. We should practice explaining our thought process clearly, as this is key for roles like Network Support Engineer where problem-solving is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Network Support Engineer in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with troubleshooting connectivity issues and any relevant technical skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Let us know what excites you about working with Modern Networks.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've triaged and resolved incidents in the past. We love seeing candidates who can demonstrate their ability to handle challenges effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech
Brush up on your knowledge of WAN, LAN, and WLAN troubleshooting. Be ready to discuss specific examples where you've resolved connectivity issues or handled service requests. This will show that you understand the technical requirements of the role.
✨Understand the Company
Familiarise yourself with Modern Networks and their services, especially in relation to science parks and SMEs. Knowing their customer base and how they operate will help you tailor your answers and demonstrate your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've triaged and resolved incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to manage cases effectively under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the tools they use for monitoring alerts or how they handle critical incidents. This shows you're engaged and eager to understand how you can contribute to their success.