Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer advocacy and enhance their experience with our tech solutions.
- Company: Modern Networks delivers top-notch IT solutions to businesses across the UK since 2000.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel across the UK.
- Why this job: Join a collaborative team focused on improving customer service and making a real impact.
- Qualifications: 3+ years in technical support or management; strong communication and IT Service Management skills required.
- Other info: Role based in Hitchin, with travel to customer sites necessary.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role will be focused on customer advocacy, and you will be responsible for ensuring the highest level of customer experience and driving continual improvement activity to achieve it. The role will be based from our Hitchin offices, but you will need to attend customer sites around the UK.
What experience are we looking for? You might have previous experience as a Business Relationship Manager, Service Delivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people person, who can understand our customers' pain points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have:
- IT Service Management experience
- A good understanding of ITIL practices
- Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions to completion
- Lifecycle Management - you can identify key events in the lifecycle of contracts, services, and technologies, ensuring that they are sufficiently pre-empted and planned for, reducing surprises and poor customer experience
- Excellent Communication skills - ensuring the customers are communicated with especially during major incidents, and re-assured throughout
- Risk Management - Capture, track and manage risks in a systematic and auditable way
Qualifications: Associate's degree or equivalent experience; 3+ years' of experience either in technical support or management; Excellent written and verbal communication skills.
Service Manager employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with ITIL practices, as they are crucial for the Service Manager role. Consider obtaining a certification or attending workshops to deepen your understanding, which will demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Modern Networks.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlight your ability to analyse reports and implement changes, as this aligns closely with what Modern Networks is looking for in a Service Manager.
✨Tip Number 4
Showcase your communication skills by engaging with potential colleagues or customers on platforms like LinkedIn. This not only helps you practice but also demonstrates your proactive approach to building relationships, which is key for the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Service Manager position. Tailor your application to highlight how your experience aligns with customer advocacy and IT service management.
Highlight Relevant Experience: Emphasise your previous roles as a Business Relationship Manager, Service Delivery Manager, or IT Account Manager. Provide specific examples of how you've improved customer experiences and driven service improvements in your past positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers during major incidents.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Make sure to include your understanding of ITIL practices and any relevant risk management experience, as these are important for the role.
How to prepare for a job interview at Modern Networks Ltd
✨Understand the Company and Its Values
Before your interview, take some time to research Modern Networks. Understand their mission, values, and the technology solutions they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Advocacy Skills
As a Service Manager, customer advocacy is key. Prepare examples from your past experiences where you successfully improved customer satisfaction or resolved issues. Highlight your ability to empathise with customers and work collaboratively with teams to enhance service delivery.
✨Demonstrate ITIL Knowledge
Since a good understanding of ITIL practices is essential for this role, be ready to discuss how you've applied these principles in your previous positions. Share specific instances where you used ITIL frameworks to improve service management or resolve incidents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and risk management skills. Think about potential challenges a Service Manager might face and how you would handle them. This will show your proactive approach and readiness for the role.
