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- Tasks: Support customers by resolving IT issues and ensuring smooth operations.
- Company: Modern Networks, a leading ICT solutions provider since 2000.
- Benefits: 25 days annual leave, work-life balance, and career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse workplace with fun colleagues and active wellness committees.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.
What makes you a great fit:
- You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up the phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information.
- You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there.
- You put the customer first – We need people that will call when they say they will and go the extra mile to find the right solution.
- You’re process driven – you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time).
- You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.
What you’ll get from us:
- Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays.
- Active workplace committees (Social / Wellness).
Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.
Service Desk Analyst employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company inside out! Research Modern Networks, their values, and the tech they use. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain things clearly and calmly is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your team spirit! Highlight any experiences where you've helped colleagues or worked in a team. Modern Networks values collaboration, so let them know you're all about supporting your teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Modern Networks. Don’t miss out on this opportunity!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Your Communication Skills: As a Service Desk Analyst, you'll be the first point of contact for customers. Make sure your application reflects your ability to communicate clearly and effectively. Use straightforward language and examples that showcase your knack for helping others.
Highlight Your Customer Focus: We want to see that you put the customer first! In your application, share experiences where you've gone the extra mile to solve a problem or improve a service. This will show us that you understand the importance of customer satisfaction.
Demonstrate Your Team Spirit: Being a team player is key in our environment. Include examples in your application where you've collaborated with colleagues or helped someone out. This shows us that you're ready to support your teammates and contribute to a positive work culture.
Follow the Application Process: Make sure to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows that you’re serious about joining our team at Modern Networks.
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge related to ICT infrastructure. Familiarise yourself with common software updates and troubleshooting techniques, as you'll likely be asked about these during the interview. Being able to speak confidently about your technical skills will show that you're ready to jump in and help customers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable handling frustrated customers. This will help you demonstrate your communication skills and customer-first attitude during the interview.
✨Understand the Company Culture
Research Modern Networks and their values. Be prepared to discuss how your personal values align with theirs, especially around teamwork and customer service. Showing that you understand and appreciate their culture can set you apart from other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about career progression opportunities or how the team collaborates. Asking insightful questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
