At a Glance
- Tasks: Maintain and support network infrastructure, ensuring top-notch performance and customer satisfaction.
- Company: Modern Networks, a leading IT Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Participate in an Out of Hours rota for added experience and responsibility.
- Why this job: Join a dynamic team and make a real impact in the IT sector.
- Qualifications: Experience in network-focused roles and strong skills in routers, switches, and Cisco technologies.
The predicted salary is between 40000 - 50000 £ per year.
Modern Networks, established in 2000, is a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in delivering services to the property management sector and commercial businesses nationwide. We work closely with customers to deliver a wide range of IT services, from endpoint technology to connectivity and telephony. Our partnerships with market‑leading vendors enable us to deliver first‑class services and solutions.
The Senior Network Support Engineer sits in our third line managed services, and plays a key role in maintaining and supporting both internal and external network infrastructure and services. The role focuses on the management, operation, and support of network systems and equipment. You will respond to incidents, service requests, and system‑generated events, ensuring stability, performance, and excellent customer experience. Additionally, this role requires participation in our Out of Hours rota (approx 1 in every 4 weeks).
What we are looking for:
- Previous experience in a network‑focused IT service role
- Strong experience configuring and supporting routers and switches
- Demonstrated experience in managing Cisco and/or Fortinet technologies
- Experience with security products, especially Cisco ASA
Senior Network Support Engineer employer: Modern Networks Ltd
At Modern Networks, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages professional development. Located in a vibrant area, we provide our team with the chance to work with cutting-edge technology while enjoying a healthy work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to network support. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical ways! Consider setting up a home lab to demonstrate your expertise with routers, switches, and security products. This hands-on experience can really impress potential employers.
✨Tip Number 3
Don’t underestimate the power of a good LinkedIn profile! Make sure it highlights your network support experience and relevant technologies. Engage with posts and connect with people in the industry to increase your visibility.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with Cisco and Fortinet technologies, and don’t forget to mention your customer service skills!
We think you need these skills to ace Senior Network Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with network systems and equipment. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in routers, switches, and security products like Cisco ASA.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about network support and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm for the job!
Showcase Relevant Experience:When filling out your application, make sure to include specific examples of your past work with Cisco and Fortinet technologies. We’re looking for candidates who can demonstrate their hands-on experience and problem-solving skills in real-world scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of routers, switches, and specifically Cisco and Fortinet technologies. Be ready to discuss your hands-on experience with these systems, as well as any security products like Cisco ASA. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled network issues in the past. Think about incidents you've resolved or service requests you've handled. This will demonstrate your ability to maintain stability and performance, which is crucial for the role.
✨Understand the Company’s Focus
Familiarise yourself with Modern Networks and their services, especially in the property management sector. Knowing their customer base and the types of IT services they provide will help you tailor your answers and show that you're genuinely interested in the company.
✨Be Ready for Out of Hours Questions
Since the role involves participating in an Out of Hours rota, be prepared to discuss your availability and how you handle working outside of regular hours. Highlight any previous experience with on-call duties or emergency support to reassure them that you're up for the challenge.
