Network Support Engineer

As the Network Support Engineer you will be responsible for providing support to both our internal and external network infrastructure and services via Incidents, requests, and changes. You’ll be resolving escalations that will often involve deep technical knowledge of networks, servers, and systems:

• Providing remote and on-site troubleshooting and support.

• Respond to networking incidents, either system generated or via customer notification.

• Fulfilling changes and service requests.

• Carrying out proactive management tasks such as upgrades, patching and event management.

• Creation of network documentation, Knowledge Base (KB) articles, Work Instructions (WIs).

• Providing excellent customer service.

• Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved.

• Identify operational and process improvement opportunities.

• Experience working in a network focussed IT service role.

• Fundamental knowledge of Core Network Protocols and topology.

• Fundamental knowledge of network security threats, best practices, and equipment implementation, including firewalls, access control, and security protocols.

• Configuring and supporting networking infrastructure including routers and switches.

• Hands-on experience with network and system monitoring and alerting solutions.

• Knowledge of cloud and software defined networking.

• Certifications such as CCNA or equivalent real-world experience.

• Great prospects – once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.

• Knowledgeable, high-achieving, experienced and fun colleagues

• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance

• Commitment to Diversity and Inclusion – we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

• 25 days annual leave + bank holidays

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role