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- Tasks: Support our network infrastructure and resolve technical issues for clients and internal teams.
- Company: Modern Networks delivers top-notch IT solutions, partnering with industry leaders like HP and Cisco.
- Benefits: Enjoy 25 days of annual leave, a healthy work-life balance, and opportunities for career growth.
- Why this job: Join a diverse team, enhance your tech skills, and make a real impact in the tech world.
- Qualifications: Experience in network-focused IT roles and knowledge of core protocols and security best practices required.
- Other info: Participate in an on-call rota and engage in continuous learning and knowledge sharing.
The predicted salary is between 28800 - 43200 £ per year.
Who we Are
Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you\’ll be doing:
As the Network Support Engineer you will be responsible for providing support to both our internal and external network infrastructure and services via Incidents, requests, and changes. You\’ll be resolving escalations that will often involve deep technical knowledge of networks, servers, and systems:
- Providing remote and on-site troubleshooting and support.
- Respond to networking incidents, either system generated or via customer notification.
- Fulfilling changes and service requests.
- Carrying out proactive management tasks such as upgrades, patching and event management.
- Creation of network documentation, Knowledge Base (KB) articles, Work Instructions (WIs).
- Providing excellent customer service.
- Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved.
- Identify operational and process improvement opportunities.
- Continually develop technical knowledge, experience and expertise.
- Knowledge sharing and transfer of skills to 1st & 2nd Line Teams.
- Participate in out-of-hours on call rota and respond to high priority incidents.
What we\’re looking for:
- Experience working in a network focussed IT service role.
- Fundamental knowledge of Core Network Protocols and topology.
- Fundamental knowledge of network security threats, best practices, and equipment implementation, including firewalls, access control, and security protocols.
- Configuring and supporting networking infrastructure including routers and switches.
- Hands-on experience with network and system monitoring and alerting solutions.
- Knowledge of cloud and software defined networking.
- Certifications such as CCNA or equivalent real-world experience.
What you’ll get from us
- Great prospects – once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion – we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.
Modern Networks Ltd | Network Support Engineer employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Networks Ltd | Network Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and vendors mentioned in the job description, such as HP, Cisco, and Microsoft. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Highlight your hands-on experience with network infrastructure, especially with routers and switches. Be prepared to discuss specific scenarios where you've successfully resolved networking incidents or implemented changes.
✨Tip Number 3
Showcase your understanding of network security best practices and protocols. Being able to articulate how you've dealt with security threats in the past can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you ensure SLAs and KPIs are met. Providing examples of how you've improved processes or enhanced customer satisfaction will be beneficial.
We think you need these skills to ace Modern Networks Ltd | Network Support Engineer
Some tips for your application 🫡
Understand the Company: Take some time to research Modern Networks. Familiarize yourself with their services, values, and the technology vendors they partner with. This will help you tailor your application to align with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in network-focused IT roles. Be specific about your knowledge of core network protocols, security practices, and any hands-on experience with routers and switches.
Showcase Technical Skills: Make sure to detail your technical skills related to network support, including any certifications like CCNA. Mention your familiarity with monitoring solutions and cloud networking, as these are key aspects of the role.
Demonstrate Customer Service Orientation: Since providing excellent customer service is crucial for this position, include examples in your application that showcase your ability to handle incidents and fulfill service requests effectively.
How to prepare for a job interview at Modern Networks Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your experience with core network protocols, security threats, and equipment implementation. Highlight any hands-on experience you have with routers, switches, and monitoring solutions.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you would handle specific networking incidents or escalations. Use examples from your past experiences to illustrate your troubleshooting process and how you resolved issues.
✨Emphasize Customer Service
Since providing excellent customer service is crucial for this role, be ready to share examples of how you've successfully managed customer interactions and ensured satisfaction in previous positions.
✨Discuss Continuous Learning
Talk about your commitment to developing your technical knowledge and skills. Mention any relevant certifications like CCNA or ongoing training that showcases your dedication to staying updated in the field.
