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- Tasks: Provide 1st line support, handle customer inquiries, and maintain ICT infrastructure.
- Company: Leading technology solutions provider in the UK with a skilled team.
- Benefits: Great career prospects, supportive environment, and commitment to work-life balance.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Excellent communication skills and ability to prioritise customer needs.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. In this role, you will handle customer inquiries, log cases, and maintain ICT infrastructure. You will benefit from great career prospects, a supportive environment, and a commitment to work-life balance.
The ideal candidate will be an excellent communicator who can prioritize customer needs while collaborating effectively with others.
IT Service Desk Analyst — 1st Line Support employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst — 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle customer inquiries and log cases effectively. We want to show that we can prioritise customer needs like a champ!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Service Desk Analyst, we need to demonstrate that we can collaborate effectively with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Service Desk Analyst — 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Service Desk Analyst role. We want to see how your background aligns with handling customer inquiries and maintaining ICT infrastructure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re passionate about providing excellent customer support. Let us know how you can contribute to our supportive environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively prioritised customer needs in past roles. We love seeing candidates who can think on their feet and collaborate with others to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common service desk tools and troubleshooting techniques. Being able to discuss your familiarity with ICT infrastructure will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an IT Service Desk Analyst, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. This will demonstrate your ability to prioritise customer needs and collaborate well.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or prioritising multiple requests. Practise your responses to these scenarios to show your problem-solving skills and customer focus.
✨Research the Company Culture
Familiarise yourself with the company's values and work-life balance initiatives. Mentioning how you align with their culture during the interview can set you apart as a candidate who fits well within their team.
