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- Tasks: Manage customer enquiries and support Account Managers for a seamless experience.
- Company: Modern Networks, a leading tech solutions provider with a focus on customer service.
- Benefits: 25 days annual leave, career progression, and a supportive work-life balance.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in sales support or customer service, strong communication skills.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
The Role: As a Sales Support Specialist, you will be responsible for managing inbound enquiries from both customers and our Account Managers. Based out of our Hitchin office, the majority of your day will be spent speaking to customers about their IT / Communications needs, providing them with simple, straightforward advice and information on how Modern Networks can support them. Main activities will include:
- Acting as the first point of contact for commercial property customer and vendor enquiries by phone and email
- Support Account Managers to deliver a first-class customer experience by handing the behind-the-scenes operational work; creating accurate quotes, coordinating with finance / supply chain / operations colleagues, tracking SLA’s / delivery timelines and escalations
- Respond to pricing and product enquiries efficiently and accurately (same day response), coordinating with internal stakeholders as required.
- Engaging with customers to provide advice on their services and upselling any additional products and services.
- Maintain and update the CRM system to ensure accurate tracking of leads, opportunities, and customer interactions.
What we are looking for:
- Proven experience in an internal sales, sales support, or customer service role.
- Strong commercial awareness and understanding of pricing and quotation processes.
- Strong communication and interpersonal skills, with the ability to build rapport quickly with customers and colleagues.
- Confident, professional telephone manner.
- Excellent organisational skills and attention to detail
- Competent in Microsoft Office (Excel, Word, PowerPoint)
- Self-motivated and ambitious individual with an appetite to learn and progress.
What you’ll get from us:
- Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home here at Modern.
Sales Support Specialist in Hitchin employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Hitchin
✨Tip Number 1
Get to know the company inside out! Research Modern Networks, their services, and their partnerships. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and Account Managers, role-play some scenarios with a friend or family member. This will boost your confidence and help you sound professional on the phone.
✨Tip Number 3
Be proactive! If you see an opportunity to upsell or provide additional support during your conversations, don’t hesitate to bring it up. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Modern Networks team. We can’t wait to hear from you!
We think you need these skills to ace Sales Support Specialist in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Support Specialist role. Highlight your customer service experience and any relevant sales support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with what we’re looking for. Keep it friendly and professional, just like how we communicate with our customers.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Modern Networks!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Stuff
Before the interview, make sure you understand Modern Networks' services and how they support businesses. Familiarise yourself with their partnerships with tech giants like HP and Cisco. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Sales Support Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing advice.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Bring examples from your past experience where you successfully handled operational work or coordinated with different teams. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM, or how they measure success in the Sales Support role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.