At a Glance
- Tasks: Troubleshoot and resolve IT issues for customers across the UK.
- Company: Leading provider of managed IT and Telecoms services since 1999.
- Benefits: Career growth, training opportunities, and a healthy work-life balance.
- Other info: Diverse and inclusive workplace with fun, knowledgeable colleagues.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in service desk roles and troubleshooting connectivity issues.
The predicted salary is between 36000 - 44000 £ per year.
Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the specific sector markets.
This role sits within our independent Internet Service Provider (ISP) and work with customers all over the UK providing a range of IT, connectivity, telephony and security services.
As a group, we have businesses who provide services to science parks, commercial property, Small to Medium Enterprises (SMEs), and education.
The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.
The Role
This role sits within our Support team, servicing our ISP & Science Park customers.
You will triage, troubleshoot, and resolve incidents and service requests across customer CPE, campus edge, and core ISP services—owning cases through to resolution or clear escalation.
Alongside day-to-day support, you will on occasion also contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows and upgrades.
This role requires occasional travel across the UK and the ability to respond quickly to critical incidents.
Who we are looking for
- An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escape in line with SLAs.
- Ability to troubleshoot connectivity issues across WAN/LAN/WLAN, customer CPE, and campus edge infrastructure using structured fault-finding.
- Perform standard configuration changes under approved work instructions and change control (e. g., VLANs, DHCP/DNS, firewall policy adjustments).
- Respond to monitoring alerts; identify service-impacting events and proactively raise and manage incidents.
- Drivers with UK Licence and access to own vehicle.
What's in it for you?
- Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we've got you covered!
- Knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- #J-18808-Ljbffr
Network Support Engineer in Hitchin employer: Modern Networks Ltd
Modern Networks Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the UK. With a strong focus on employee growth, you will have the opportunity to mentor junior engineers while enhancing your own skills in a fast-paced ISP environment. The company prioritises stability and performance, ensuring that you are part of a team dedicated to continual improvement and excellence in network engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Hitchin
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Modern Networks Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Modern Networks Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Modern Networks Ltd!
✨Direct Apply to Modern Networks Ltd
Let's not forget to apply directly through the Modern Networks Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Support Engineer in Hitchin
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Modern Networks Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Modern Networks Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Modern Networks Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
