Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and ensure smooth operation of customer ICT systems.
- Company: Modern Networks Ltd, a leading tech solutions provider since 2000.
- Benefits: 25 days annual leave, work-life balance, and career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: No evenings or weekends; enjoy a supportive and inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you'll be doing
Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team works on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.
What makes you a great fit
- You're a great communicator – you'll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren't afraid to pick up the phone (even when they're frustrated!) and can communicate simple, straightforward advice and information.
- You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there.
- You put the customer first - We need people that will call when they say they will and go the extra mile to find the right solution.
- You're process driven – you'll be triaging tickets coming through according to type and priority (with the added excitement of SLAs, so we need people who can follow the plan and get it right for our customers every time).
- You're a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they'll do for you when you join us.
What you'll get from us
- Great prospects - once you've got to grips with our systems and processes, you'll have the opportunity to progress with us.
- Knowledge, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays.
- Active workplace committees (Social / Wellness).
Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home here at Modern. Or if you're still not convinced, drop us a line at recruitment@modern-networks – we'll arrange an informal chat about the role.
IT Service Desk Analyst — First-Line Support in Hitchin employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst — First-Line Support in Hitchin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Modern Networks. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Service Desk Analyst, you'll be the first point of contact for customers. So, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Show your problem-solving skills! During the interview, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to find solutions.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace IT Service Desk Analyst — First-Line Support in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant experience and skills that match the job description, like your communication skills and customer service focus. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ambition and desire to grow with us at Modern Networks.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues or helped customers in the past. We love seeing candidates who can go the extra mile to find solutions, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, we’re excited to hear from you!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Familiarise yourself with common software issues, troubleshooting steps, and the tools you might be using at Modern Networks. This will help you answer questions confidently and show that you're ready to jump in.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable handling frustrated customers and providing clear, concise information.
✨Understand the Company Culture
Research Modern Networks and their values. They emphasise customer service and teamwork, so think about examples from your past experiences where you've demonstrated these qualities. This will help you align your answers with what they’re looking for.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This shows your interest in the role and the company. You might ask about the team dynamics, opportunities for career progression, or how they handle challenging customer situations.
