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- Tasks: Provide 1st line support for ISP customers, troubleshooting connectivity and network issues.
- Company: Modern Networks, a leading provider of managed IT and Telecoms services since 1999.
- Benefits: 25 days annual leave, training opportunities, and a focus on work-life balance.
- Why this job: Gain hands-on experience with real network faults and grow your IT skills.
- Qualifications: Basic knowledge of routing, switching, and VLANs; excellent customer service skills.
- Other info: Join a diverse team committed to inclusion and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Who we are: Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the specific sector markets. This role sits within our independent Internet Service Provider (ISP) and works with customers all over the UK providing a range of IT, connectivity, telephony and security services. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.
The Role: The 1st Line ISP Support Engineer is the first technical point of contact for ISP and Parks customers. You will respond to incidents, service requests, and monitoring alerts relating to connectivity, CPE, core ISP services, and park edge networks. You will be providing both remote troubleshooting and hands-on field support. This includes attending customer sites for Priority 1 incidents, service impacting outages, router swaps, circuit turn ups, and planned maintenance activities. You will take ownership of tickets from logging through to resolution or escalation, ensuring clear communication and accurate updates throughout.
Who we are looking for:
- Graduates, early-career 1st line IT Support engineers with a basic knowledge of routing, switching and VLANs
- Drivers with UK Licence and access to own vehicle - this role provides both remote troubleshooting and field support
- Excellent customer service and communication skills.
What’s in it for you?
- Great prospects - The successful applicant will get hands-on exposure to real network faults, suppliers, and structured troubleshooting, not just password resets.
- Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we’ve got you covered!
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
- Active workplace committees (Social / Wellness)
1st Line Network Support Engineer in Hitchin employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Network Support Engineer in Hitchin
✨Tip Number 1
Get to know the company inside out! Research Modern Networks and understand their services, especially in the ISP sector. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with real network faults, brush up on your knowledge of routing, switching, and VLANs. We want you to feel confident when discussing technical issues.
✨Tip Number 3
Show off your customer service skills! As a 1st Line Support Engineer, communication is key. Prepare examples of how you've successfully resolved customer issues in the past to demonstrate your ability to handle various situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Modern Networks.
We think you need these skills to ace 1st Line Network Support Engineer in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of 1st Line Network Support Engineer. Highlight any relevant experience with routing, switching, and VLANs, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Modern Networks Ltd
✨Know Your Tech Basics
Brush up on your knowledge of routing, switching, and VLANs. Since this role involves technical support, being able to discuss these concepts confidently will show that you’re ready to tackle the challenges of the job.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role requires clear communication and a friendly approach, so be ready to demonstrate your ability to handle customer queries effectively.
✨Be Ready for Real-World Scenarios
Think about potential incidents you might face in this role, like connectivity issues or service outages. Practise explaining how you would troubleshoot these problems step-by-step, as this will highlight your problem-solving skills.
✨Highlight Your Willingness to Learn
Express your enthusiasm for growth and training opportunities. Modern Networks values personal development, so showing that you're eager to learn and progress within the company will make you a standout candidate.