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- Tasks: Join our team as a Field Services Engineer, supporting clients with IT systems and connectivity.
- Company: Modern Networks is a growing IT Managed Service Provider specializing in property management and commercial businesses.
- Benefits: Enjoy 25 days annual leave, a car allowance, and a commitment to work-life balance.
- Why this job: This role offers growth opportunities and a supportive team environment with experienced colleagues.
- Qualifications: Must have a desire to learn, excellent communication skills, and a full UK driving license.
- Other info: We value diversity and inclusion, hiring from various backgrounds to strengthen our team.
The predicted salary is between 28800 - 43200 £ per year.
About us
Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.
What we're looking for:
We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients remotely and with field visits across the North Midlands area. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you’ll find out when you join our Field Services team, you’ll never be ‘on your own’, our engineers have a wealth of experience and knowledge to share and support your growth. We’ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you’re looking for that next step of your career then this role could be perfect for you.
All candidates must possess:
- A desire to learn and further their skills by working towards industry recognised certifications
- Excellent written and spoken communication skills
- Extreme professionalism and personal presentation
- An ability to work independently and perform their own research
- Excellent organisational skills including the ability to manage and prioritise their workload
- As this role is field based, it is a requirement to have a full UK driving licence.
Candidates are expected to be competent in the following:
- Providing high quality 1st and 2nd line support
- All aspects of Windows desktop & application support to
- All aspects of tablet and mobile device support
- Basic network troubleshooting incl. ping and traceroute.
- Administering Microsoft Active Directory, Exchange Server & Office 365.
What you’ll get from us
- Great prospects – once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion – we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
- Car Allowance
- Active workplace committees (Social / Wellness)
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at – we’ll arrange an informal chat about the role.
Field Services Engineer employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and services mentioned in the job description, such as Windows networks, Microsoft Active Directory, and Office 365. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with field-based support or IT troubleshooting. Be ready to share specific examples of how you've successfully resolved issues independently, as this aligns with the key requirements of the position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you interact with clients and colleagues. Since excellent communication is emphasized, think of instances where you effectively conveyed technical information to non-technical users.
✨Tip Number 4
Research Modern Networks and their values, especially their commitment to diversity and inclusion. Being able to articulate why you resonate with their mission can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Company: Take some time to research Modern Networks. Familiarize yourself with their services, values, and the specific role of a Field Services Engineer. This will help you tailor your application to align with their mission.
Highlight Relevant Skills: Make sure to emphasize your experience with Windows desktop support, cloud services, and network troubleshooting in your CV and cover letter. Mention any industry-recognized certifications you are pursuing or have achieved.
Showcase Communication Skills: Since excellent written and spoken communication skills are crucial for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Express Your Desire to Learn: In your cover letter, express your eagerness to learn and grow within the company. Mention how you value professional development and are excited about the opportunities for progression at Modern Networks.
How to prepare for a job interview at Modern Networks Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop and application support, as well as your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Highlight any relevant certifications or training you've completed.
✨Demonstrate Communication Skills
Since excellent written and spoken communication skills are essential for this role, practice explaining technical concepts in simple terms. Be ready to provide examples of how you've effectively communicated with clients or team members in the past.
✨Emphasize Your Independence
The ability to work independently is key for this position. Share examples of situations where you successfully managed your workload and performed research on your own. This will show that you're capable of handling field-based responsibilities.
✨Express Your Desire to Learn
Modern Networks values candidates who are eager to learn and grow. Discuss your commitment to pursuing industry-recognized certifications and how you plan to further develop your skills within the company.
