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For Companies At a Glance
- Tasks: Join our team as a Field Engineer, supporting IT systems and providing top-notch customer service.
- Company: Modern Networks is a growing IT Managed Service Provider specializing in property management and commercial businesses.
- Benefits: Enjoy 25 days annual leave, a car allowance, and a supportive work-life balance.
- Why this job: This role offers growth opportunities and a chance to learn from experienced colleagues in a fun environment.
- Qualifications: Must have a desire to learn, excellent communication skills, and a full UK driving license.
- Other info: We value diversity and inclusion, hiring talented individuals from various backgrounds.
About us
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.
What we\’re looking for:
We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support customers with field visits across the Greater Manchester area, surrounding areas. You\’ll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you’ll find out when you join our Field Services team, you’ll never be ‘on your own’, our engineers have a wealth of experience and knowledge to share and support your growth. We’ve been growing rapidly and are looking for someone who\’s willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you’re looking for that next step of your career then this role could be perfect for you.
All candidates must possess:
* A desire to learn and further their skills by working towards industry recognised certifications
* Excellent written and spoken communication skills
* Extreme professionalism and personal presentation
* An ability to work independently and perform their own research
* Excellent organisational skills including the ability to manage and prioritise their workload
* As this role is field based, it is a requirement to have a full UK driving licence.
Candidates are expected to be competent in the following:
* Providing high quality 1st and 2nd line support
* All aspects of Windows desktop & application support to
* All aspects of tablet and mobile device support
* Basic network troubleshooting incl. ping and traceroute.
* Administering Microsoft Active Directory, Exchange Server & Office 365.
What you’ll get from us
* Great prospects – once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
* Knowledgeable, high-achieving, experienced and fun colleagues
* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
* Commitment to Diversity and Inclusion – we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
* 25 days annual leave + bank holidays
* Car Allowance
* Active workplace committees (Social / Wellness)
Field Engineer employer: Modern Networks Ltd
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with the specific IT systems and services that Modern Networks provides, especially in the property management sector. This knowledge will help you demonstrate your understanding of their business during the interview.
✨Tip Number 2
Highlight any previous experience you have with field-based support roles or similar environments. Share examples of how you've successfully managed your workload independently while still collaborating with a team.
✨Tip Number 3
Prepare to discuss your approach to learning and professional development. Since they value candidates who are eager to pursue industry-recognized certifications, be ready to share your plans for furthering your skills.
✨Tip Number 4
Emphasize your communication skills and professionalism. Since you'll be interacting with customers directly, showcasing your ability to communicate effectively and maintain a professional demeanor is crucial.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Field Engineer position. Highlight your relevant experience in IT support, especially with Windows networks and cloud services.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to work independently, your communication skills, and any relevant certifications or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the company. Mention specific examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as professionalism is key for this role.
How to prepare for a job interview at Modern Networks Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop support, mobile devices, and basic network troubleshooting. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Communication Skills
Since excellent communication is key, practice explaining technical concepts in simple terms. Be ready to showcase how you’ve effectively communicated with clients or team members in the past.
✨Emphasize Your Independence
This role requires the ability to work independently. Share examples of times when you took initiative or conducted research to solve a problem without direct supervision.
✨Express Your Desire to Learn
Mention your commitment to professional development and any industry certifications you are pursuing. This shows that you are eager to grow with the company and adapt to new technologies.
