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- Tasks: Lead product design, conduct user research, and create prototypes to enhance customer experience.
- Company: Join Modern Milkman, a sustainable grocery delivery service on a mission to reduce waste.
- Benefits: Flexible working hours, opportunity to work with innovative design practices, and a focus on sustainability.
- Why this job: Make a real impact in a growing company while championing eco-friendly practices.
- Qualifications: Strong product design skills, user research expertise, and experience with conversion rate optimisation.
- Other info: Collaborative environment with opportunities to drive AI integration in design workflows.
The predicted salary is between 45000 - 60000 £ per year.
Modern Milkman is a return and reuse grocery delivery service on a mission to reduce waste. We deliver fresh milk, groceries, and household products to customers' doors in returnable glass bottles, reusable containers, and recyclable packaging — working directly with independent farmers and suppliers to keep things local and sustainable. As we continue to scale, we're looking for a customer-centric Product Designer to elevate our product experience and embed strong design and research practices across the business. You'll be a creative thinker with a genuine passion for research and the drive to see work through from concept to measurable outcome. A key focus will be supporting our CRO efforts, so experience in this area is a big plus.
What You Will Do:
- Take the lead on all things product design: You'll take charge of the design process — problem discovery, ideating, wireframing, prototyping, and delivering high-fidelity designs that solve real problems.
- Conduct generative and evaluative research:
- Generative user research: Identify user pain points and uncover unmet needs by conducting interviews, surveys, and observational studies.
- Evaluative user research: Test how users interact with potential solutions through usability tests, A/B testing, and feedback sessions.
- Industry and competitor research: Keep a pulse on the market by conducting competitor analysis and industry research.
What you will bring:
- Strong end-to-end product design capability: Comfortable owning the full design process from problem discovery through to high-fidelity delivery.
- User research expertise: Ability to plan and run both generative and evaluative research.
- Commercial awareness: Understand how design impacts key business metrics.
- Experience with CRO and experimentation: Familiar with running or supporting A/B tests.
- Bias for action in low-process environments: Able to move quickly and balance speed with quality.
- Strong collaboration and communication skills: Comfortable working closely with product managers, engineers, and stakeholders.
- Ability to influence without authority: Advocate for the user while balancing business needs.
- Systems thinking: Experience contributing to or maintaining design systems.
- Comfort working with data: Able to use both qualitative and quantitative inputs to inform decisions.
- Practical use of AI in design workflows: Experience using AI tools to accelerate design and research.
- Ownership mindset: Take responsibility for outcomes, not just outputs.
Senior Product Designer - Contractor in London employer: Modern Milkman
Contact Detail:
Modern Milkman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer - Contractor in London
✨Tip Number 1
Get your portfolio in tip-top shape! Make sure it showcases your best work, especially projects that highlight your user research and design process. Remember, we want to see how you think and solve problems, so include case studies that tell a story.
✨Tip Number 2
Network like a pro! Reach out to people in the industry, attend design meetups, or join online forums. We can’t stress enough how valuable connections can be; they might just lead you to your next big opportunity!
✨Tip Number 3
Prepare for interviews by practising your pitch. Be ready to explain your design decisions and how they align with business goals. We want to see your passion for user-centric design and how you can contribute to our mission at Modern Milkman.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in sustainable grocery delivery.
We think you need these skills to ace Senior Product Designer - Contractor in London
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your enthusiasm for product design shine through! Share examples of your past work that highlight your creative thinking and user-centric approach. We want to see how you tackle real problems with innovative solutions.
Highlight Your Research Skills: Make sure to emphasise your experience with both generative and evaluative research. Talk about how you've identified user pain points and tested solutions in the past. This is key for us, as we value data-informed design decisions that resonate with users.
Demonstrate Collaboration: We love a team player! In your application, mention how you've worked closely with developers, product managers, and other stakeholders. Show us how you communicate your ideas and advocate for user needs while balancing business goals.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Modern Milkman
✨Know Your Design Process Inside Out
Make sure you can clearly articulate your design process from start to finish. Be ready to discuss how you approach problem discovery, ideation, wireframing, and prototyping. Highlight specific examples where your designs solved real customer problems.
✨Showcase Your Research Skills
Prepare to talk about your experience with both generative and evaluative research. Bring examples of how you've identified user pain points and translated insights into actionable product decisions. If you have data from A/B tests or usability studies, be sure to mention those!
✨Demonstrate Your Collaboration Skills
Since you'll be working closely with various teams, be ready to share examples of successful collaborations. Discuss how you've communicated your design ideas to stakeholders and how you've influenced decisions without direct authority. This will show your ability to work in a team-oriented environment.
✨Emphasise Your Commercial Awareness
Understand how your design impacts key business metrics like conversion rates and customer retention. Be prepared to discuss how you've prioritised design decisions based on commercial outcomes in the past. This will demonstrate that you think beyond aesthetics and focus on measurable results.