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- Tasks: Plan and optimise email campaigns to engage customers and promote sustainable products.
- Company: Join Modern Milkman, a mission-driven business making homes sustainable.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a £300 health budget.
- Why this job: Make a real impact on sustainability while developing your CRM skills.
- Qualifications: Experience in CRM or email marketing with strong writing skills.
- Other info: Collaborative culture with fun company clubs and volunteering opportunities.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for an experienced CRM Executive to make an impact at a growing business with an inspiring mission. Our goal at Modern Milkman is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck!
Key Responsibilities:
- Own the planning and execution of email campaigns promoting the core product range and new product launches.
- Build and optimise campaign flows, including product spotlights, seasonal campaigns, and promotional pushes.
- Develop content briefs that bring products to life and align with brand tone and messaging.
- Collaborate and support the Senior CRM Executive on campaign calendar planning and segmentation strategy.
- Test, measure, and optimise campaigns to maximise open rates, click-throughs, and conversion.
- Report on campaign performance and provide actionable recommendations.
- Keep on top of CRM and email marketing best practices, applying fresh ideas to improve effectiveness.
Skills & Experience:
- Solid experience in CRM or email marketing, ideally in a consumer brand environment.
- Proven track record of planning and executing email campaigns end-to-end.
- Strong writing and briefing skills, with an eye for engaging product storytelling.
- Hands-on experience with CRM tools and automation platforms (Braze is a plus).
- Data-driven mindset with a clear understanding of key CRM performance metrics.
- Organised, detail-oriented, and comfortable managing multiple campaigns at once.
- Collaborative team player with strong communication skills.
Benefits:
- 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
- EMI Share Options.
- Up to 6% matched company pension.
- Access to thanksBen, for a range of core & flexible benefits.
- Employee discount off Modern Milkman products.
- Enhanced parental leave & pay.
- Life Insurance.
- Cycle to work scheme & Octopus EV salary sacrifice.
- In-person company events.
- £300 working from home set up.
- £300 L&D budget per annum.
- £300 Health and Well Being budget.
- Endless samples of our stock – Seriously, our category managers have us taste testing food and drinks all the time!
- Up to 4 weeks working abroad.
- 2x volunteering days and team volunteering days.
- Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun-related clubs you can think of.
Interview Process:
This is typically what it looks like; Screening Call > Hiring manager call > Technical interview > ways of working.
Candidate Experience: Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible.
We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
CRM Executive in London employer: Modern Milkman
Contact Detail:
Modern Milkman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. For Modern Milkman, understand their sustainability goals and think about how your skills in CRM can help them achieve those. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of CRM Executive. Highlight your successes in email campaigns and how you can drive customer engagement for Modern Milkman.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission at Modern Milkman.
We think you need these skills to ace CRM Executive in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through. We love candidates who share our mission to reduce plastic waste and make homes more sustainable, so don’t hold back on expressing why this matters to you!
Tailor Your Experience: Make sure to highlight your CRM and email marketing experience in a way that aligns with our needs. We want to see how your skills can help us engage customers and drive acquisition, so be specific about your past successes and how they relate to the role.
Be Creative with Your Writing: Since this role involves crafting compelling communications, use your application to showcase your writing skills. We’re looking for engaging storytelling, so feel free to include examples of how you've brought products to life in previous campaigns.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Modern Milkman
✨Know Your CRM Stuff
Make sure you brush up on your CRM and email marketing knowledge. Familiarise yourself with the latest trends and best practices, especially in consumer brands. Being able to discuss tools like Braze and how you've used them in past campaigns will definitely impress.
✨Showcase Your Campaign Success
Prepare to talk about specific email campaigns you've planned and executed. Highlight the metrics that matter—open rates, click-throughs, and conversions. Use concrete examples to demonstrate how your strategies have driven customer engagement and acquisition.
✨Be a Storyteller
Since this role involves engaging customers through compelling communications, practice your storytelling skills. Think about how you can bring products to life in your discussions. Share examples of content briefs you've developed that align with brand messaging.
✨Collaboration is Key
This position requires working closely with others, so be ready to discuss your teamwork experiences. Talk about how you've collaborated on campaign planning and segmentation strategies. Showing that you're a team player will resonate well with the interviewers.