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For Companies At a Glance
- Tasks: Lead hub operations, manage drivers, and ensure top-notch delivery service.
- Company: Join a fast-growing team dedicated to reducing waste and transforming consumer habits.
- Benefits: Competitive salary, generous leave, discounts, and wellness support.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in logistics and a passion for team development.
- Other info: Enjoy a people-first culture with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Are you ready to be part of something BIG? We’re an ambitious team with bold plans to transform consumer habits and make a lasting impact. Our mission is to deliver fresh, delicious products through a return-and-reuse supply chain designed to minimise packaging and food waste. We’re scaling rapidly nationwide with serious backing and hundreds of thousands of customers already loving what we do. We need talented operations professionals who can support our growth, and ensure our customers get top quality service.
About the Role
Operational Management
- Oversee all hub operations including receiving, sorting, dispatching, and delivery of goods ensuring OTIFIQ and route productivity targets are consistently met.
- Manage driver rotas, coverage, and shift handovers.
- Conduct regular route reviews and driver assessments to reduce errors and improve delivery performance.
- Lead vehicle and equipment checks, escalating issues and ensuring maintenance standards are upheld.
- Support the Fleet Team by coordinating the movement of vehicles to and from garages for maintenance, repairs, and servicing
- Act as point of escalation for delivery issues and ensure prompt resolution collaborating with the wider team to maintain high levels of customer experience.
People Leadership
- Lead and coach drivers and hub staff to improve delivery quality, efficiency, and safety on the road.
- Build and maintain a positive, inclusive culture focused on quality, performance and support.
- Work collaboratively with regional ops and fulfilment support teams to share insights and drive improvements.
Compliance, Safety & Reporting
- Ensure all compliance activities are completed daily—vehicle checks, health & safety, and food handling standards.
- Lead incident reporting and investigations, escalating risks that may impact operational continuity.
- Support and deliver driver training and onboarding, focusing on OTIFIQ delivery standards and safe driving.
- Maintain clear records for audits and drive a high standard of operational discipline.
Key Competencies
- Leadership & Team Development
- Operational Efficiency
- Customer Focus
- Data-Driven Decision Making
- Adaptability & Resilience
About You
- Experience in logistics, depot or delivery operations, ideally in a fast-paced, multi-shift environment.
- Strong understanding of driver operations, vehicle checks, safety and compliance requirements.
- Proven ability to lead and coach teams, with a hands-on leadership style.
- Organised and detail-oriented, with confidence in using systems to track stock, compliance and performance.
- Proactive, solutions-focused approach—able to spot risks early and take action.
- Comfortable working evening/night shifts and leading operations live in the moment.
- A people-first mindset—focused on building a strong team culture while hitting performance targets.
- Knowledge of health and safety regulations.
- Valid driver’s license.
Shift
- Working days: Sunday to Friday
- Hours: 18:00 – 02:00
- Break: 1 hour
Compensation, Perks & Benefits
- £35- £37K Per annum dependant on experience
- 33 days annual leave which includes your bank holiday entitlement, plus an extra day of holiday for your birthday!
- Up to 6% matched company pension.
- Life Assurance with Legal & General + EAP
- Access to thanksBen, for a range of core and flexible benefits
- 40% discount off Modern Milkman products
- Enhanced parental leave and pay
- Employee Assistance Line and mental health support through thanksBen
- Cycle to work scheme and Octopus EV salary sacrifice
- £300 payment towards work related equipment
- £300 L&D budget per annum
- £300 wellbeing budget per annum
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Hub Manager employer: Modern Milkman
Contact Detail:
Modern Milkman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational management and leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your people skills! As a Hub Manager, you'll need to lead and coach teams. Be ready to share examples of how you've built a positive team culture and improved performance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to transform consumer habits.
We think you need these skills to ace Hub Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for our mission shine through! We want to see that you’re genuinely excited about transforming consumer habits and making a positive impact.
Tailor Your Experience: Make sure to highlight your relevant experience in logistics and operations. Use specific examples that demonstrate your ability to lead teams and manage hub operations effectively. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Hub Manager role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Modern Milkman
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their approach to minimising packaging and food waste, and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Leadership Skills
As a Hub Manager, you'll need to lead and coach teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on leadership style. Highlight any specific instances where you improved team performance or resolved conflicts.
✨Be Data-Driven
Since the role requires a strong understanding of operational efficiency and data-driven decision-making, come prepared with examples of how you've used data to drive improvements in previous roles. Discuss any systems you've used to track compliance and performance metrics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think about potential delivery issues or compliance challenges you might face and how you'd handle them. Practising these scenarios can help you articulate your proactive, solutions-focused approach.