Telesales Administrator

Telesales Administrator Tyseley – B11 3EL Temporary – Permanent Monday – Thursday / 9am – 5pm & Friday / 9am – 2pm £13.50 per hour Job Overview To support the sales team by handling inbound and outbound telesales activities, managing customer accounts, processing orders, and providing administrative support to ensure efficient and effective operations within a manufacturing sales environment. Key Responsibilities: * Handle incoming sales inquiries via phone and email in a professional and timely manner. * Conduct outbound calls to existing and potential customers to promote products, generate leads, and follow up on quotations. * Assist with preparing and sending quotations, order confirmations, and product information. * Handle customer complaints or issues and escalate when necessary. Essential Skills & Experience: * Proven experience in telesales or sales administration—preferably within a manufacturing industry * Excellent telephone manner and communication skills. * Strong organisational and multitasking abilities. * High attention to detail and accuracy in data entry. * Competent in Microsoft Office, particularly Excel and Outlook. Desirable Skills: * Experience working in a target-driven environment. * Ability to work collaboratively with a sales team. Personal Attributes: * Self-motivated and results-driven. * Professional and customer-focused. * Reliable and adaptable with a positive attitude. * Able to remain calm under pressure and handle multiple priorities. If you are passionate about sales and enjoy engaging with customers, we encourage you to apply for this exciting opportunity as a Telesales Administrator