Telesales Executive in Walsall

Telesales Support Executive

Monday – Friday / 8 : 30am – 4 : 30pm

£12.60 per hour

Aldridge – WS9

Responsible for taking customer orders accurately and help the team identify new sales opportunities resulting in a higher business revenue, customer retention and providing excellent customer service.

Job Duties :

• Communicating clearly with customers to understand their needs and requirements and identify sales opportunities, involving processing verbal and electronic order requests.
• Building new and ongoing relationships with customers, including gathering and documenting customer information, payment methods, purchases, and reactions to products to maintain accurate records
• Receiving inbound calls and making outbound calls according to customers specific time requests and completing daily call lists as allocated to meet targets set
• Using product knowledge to upsell products, and introduce new products to customers, including evaluating customer reports to highlight additional areas of potential sales opportunities
• Escalating customer complaints promptly to line manager to allow these to be investigated and resolved in a timely manner to the customers satisfaction

Completing general administration duties as allocated by line manager to support the smooth running of the depar…