At a Glance
- Tasks: Troubleshoot tech issues and support users in a dynamic environment.
- Company: Join Mode5, a leading IT Managed Services company with a vibrant culture.
- Benefits: Enjoy free Fridays, competitive pay, and great health benefits.
- Other info: Opportunities for personal growth and a fun, casual work atmosphere.
- Why this job: Make a real impact while working with cutting-edge technologies every day.
- Qualifications: Experience with Microsoft tech and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you’re stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!
What You Need:
- A working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.
- Minimum of 1 to 2 years’ of remote and onsite desktop support experience.
- Direct experience with Windows 11 and Microsoft 365.
- Hands-on experience with Active Directory user administration and basic networking.
- Managed Services or Technology Consulting experience a plus!
Things You Will Do:
- Troubleshoot and resolve user support issues while maintaining customer satisfaction.
- Support desktops, software and networks in multiple environments.
- Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.
Your Benefits:
- Free Fridays! – Every other Friday off. Paid!
- Competitive Compensation.
- Medical, Dental, and Vision Insurance.
- Simple IRA Savings Plan with Company Match.
- Certification Assistance and Bonus Reward Program.
- Paid Holidays and Vacation Days.
- Causal Work Environment.
- Employee Social Events.
- Life Insurance Coverage.
- Incidental Telecommuting.
- Employee Referral Bonus.
Must be available to work at our Norfolk office. We are an Equal Opportunity Employer.
IT Support Specialist I in Norfolk employer: Mode5
Mode5 is an exceptional employer that fosters a dynamic and supportive work culture, where IT Support Specialists can thrive in a stimulating environment filled with diverse technologies. With a strong emphasis on personal development and internal promotions, employees enjoy competitive benefits including free Fridays, comprehensive health insurance, and opportunities for certification assistance. Located in Norfolk, Virginia, Mode5 not only values its team members but also encourages a healthy work-life balance through social events and a casual atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist I in Norfolk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mode5 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mode5 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mode5!
✨Direct Apply to Mode5
Let's not forget to apply directly through the Mode5 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist I in Norfolk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mode5.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mode5. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mode5
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
