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- Tasks: Lead and scale a luxury retail business while driving growth and building high-performing teams.
- Company: Join a purpose-led luxury accessories brand known for its ethical practices and elevated design.
- Benefits: Be part of an award-winning brand with opportunities for career growth and a collaborative environment.
- Why this job: Shape a best-in-class retail experience and make a real impact in the luxury fashion industry.
- Qualifications: 10+ years in retail leadership, preferably in luxury fashion, with strong commercial performance track record.
- Other info: Dynamic role based in London with regular store presence and cross-functional collaboration.
The predicted salary is between 72000 - 108000 £ per year.
Mode Search are partnering with a modern, purpose-led luxury accessories brand in their search for a Head of Retail to lead and scale their physical retail business. This is a rare opportunity to join an award-winning, high-growth luxury brand at a pivotal stage of its retail expansion. Known for its strong values, elevated design aesthetic, and commitment to ethical and sustainable practices, this business offers the chance to shape a best-in-class retail experience within a collaborative, entrepreneurial environment.
Working closely with the Commercial Director and senior stakeholders, the Head of Retail will take full ownership of retail strategy, commercial performance, and people leadership across the store network. Balancing strategic thinking with hands-on delivery, this role will play a critical part in driving growth, building high-performing teams, and ensuring consistent brand execution across all locations. The role is based in London and will require regular presence across stores.
The Role:
- Own and deliver the retail strategy aligned to brand vision and commercial objectives
- Drive sales growth, profitability, and productivity across the retail network
- Take full accountability for retail P&L, forecasting, and budgeting
- Lead the planning and execution of new store openings, pop-ups, and flexible retail formats
- Build and deliver trading plans, key moments, launches, and in-store activations
- Champion an elevated luxury customer experience, ensuring consistency across service, VM, and storytelling
- Own and develop the clienteling and CRM strategy to drive repeat rate and client lifetime value
- Ensure operational excellence across staffing, scheduling, stock, compliance, and health & safety
- Act as first point of escalation for day-to-day retail operations
- Recruit, develop, and retain high-performing retail teams, building a culture of performance and customer obsession
- Define training, coaching, and succession planning frameworks for store leadership
- Partner cross-functionally with E-commerce, Marketing, Merchandising, Finance, and Operations to deliver a seamless omnichannel experience
- Leverage data and insights to inform decision-making and drive continuous improvement
Requirements:
- 10+ years’ retail leadership experience within luxury fashion or accessories
- Proven track record of delivering strong commercial performance across multi-site retail
- Strong experience managing retail P&L, budgets, and forecasting
- Deep understanding of luxury service standards, clienteling, and CRM
- Experienced people leader with a hands-on, coaching-led approach
- Operationally strong, with the ability to implement scalable processes
- Highly collaborative, confident influencing senior stakeholders
- Comfortable operating in a fast-paced, high-growth environment
To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
Head of Retail - Luxury fashion brand in Slough employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - Luxury fashion brand in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in retail strategy and team leadership. Share specific examples of how you've driven sales growth and improved customer experiences in previous roles.
✨Tip Number 3
Be proactive! If you see a luxury brand you admire, don’t wait for them to post a job. Reach out directly through their website or LinkedIn. Express your interest in working with them and share what you can bring to the table. It shows initiative and passion!
✨Tip Number 4
Prepare for interviews by researching the brand’s values and recent initiatives. Be ready to discuss how you can align their retail strategy with their commitment to ethical practices. This will show that you’re not just looking for any job, but that you genuinely care about their mission.
We think you need these skills to ace Head of Retail - Luxury fashion brand in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Retail role. Highlight your luxury retail experience and any achievements that showcase your ability to drive sales and lead teams.
Craft a Compelling Cover Letter: Use your cover letter to tell your story! Explain why you're passionate about the brand and how your values align with theirs. This is your chance to show us your personality and what makes you a great fit for the team.
Showcase Your Leadership Style: In your application, emphasise your people leadership skills. Share examples of how you've built high-performing teams and fostered a culture of performance and customer obsession in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, mission, and product offerings. Understand their commitment to ethical practices and how they differentiate themselves in the luxury market. This knowledge will not only impress but also help you align your vision with theirs.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've built high-performing teams in the past. Share specific examples of how you've developed talent and fostered a culture of performance and customer obsession, as this is crucial for the Head of Retail role.
✨Demonstrate Strategic Thinking
Be ready to talk about your experience with retail strategy and P&L management. Highlight instances where you've driven sales growth and profitability, and be prepared to discuss how you would approach new store openings and omnichannel experiences.
✨Engage with Data-Driven Insights
Luxury retail thrives on data. Come equipped with examples of how you've leveraged data to inform decision-making and improve operations. Discuss your familiarity with CRM strategies and clienteling, as these are key to enhancing customer experiences and driving repeat business.
