At a Glance
- Tasks: Drive client engagement and strengthen loyalty in a luxury retail environment.
- Company: Join a world-renowned luxury fashion brand with a focus on client development.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on coaching and professional development.
- Why this job: Make a real impact by enhancing client experiences and building lasting relationships.
- Qualifications: Experience in client development or luxury retail, strong relationship-building skills.
The predicted salary is between 45000 - 60000 £ per year.
Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long-term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships. This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams.
The Role:
- Deliver and implement client development strategies that drive client acquisition, retention and long-term value.
- Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships.
- Support the adoption and optimisation of CRM and clienteling tools across the store.
- Partner with store leadership to define and execute client engagement priorities aligned with business objectives.
- Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement.
- Identify and develop high-potential clients, supporting targeted outreach and relationship-building activities.
- Use client data and CRM insights to drive recruitment, retention and reactivation opportunities.
- Monitor the effectiveness of client development initiatives and recommend improvements where needed.
- Deliver coaching and training to enhance client engagement skills and CRM best practices across the team.
Requirements:
- Experience in client development, CRM, clienteling or a luxury/premium retail environment.
- Proven ability to build and maintain long-term relationships with high-value clients.
- Strong coaching and stakeholder management skills, with the ability to influence teams effectively.
- Confidence using CRM systems and customer data to drive commercial performance.
- Experience delivering customer events, engagement initiatives or personalised client experiences.
- Strong analytical, organisational and communication skills.
- Commercial mindset with a focus on customer loyalty, retention and growth.
- Passion for delivering exceptional customer experiences within a service-led environment.
Client Development Manager (Store) – Luxury Fashion Brand in Slough employer: MODE SEARCH Ltd.
As a Client Development Manager at one of the world's leading luxury fashion brands, you will thrive in a vibrant flagship retail environment in London, where a commitment to exceptional customer experiences is at the heart of our culture. We offer a dynamic work atmosphere that fosters creativity and collaboration, alongside robust opportunities for professional growth and development within the luxury sector. Join us to be part of a team that values innovation, client engagement, and the cultivation of lasting relationships, all while enjoying the unique advantages of working in one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager (Store) – Luxury Fashion Brand in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for client development and luxury fashion shine through. Share your ideas on enhancing client experiences and how you can contribute to their team culture.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process to open. Reach out directly to the hiring manager or team members via LinkedIn. Express your interest and ask insightful questions about the role and company.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our platform can give you an edge, as we often highlight candidates who engage with us actively. So, make sure to check it out!
We think you need these skills to ace Client Development Manager (Store) – Luxury Fashion Brand in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client development and luxury retail. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Your Passion:Let your enthusiasm for luxury fashion shine through! We love candidates who are genuinely excited about delivering exceptional customer experiences, so share any relevant stories or experiences that demonstrate your passion.
Highlight Your Skills:Focus on your coaching and stakeholder management skills in your application. We’re looking for someone who can influence teams effectively, so make sure to provide examples of how you’ve done this in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know Your Client Development Strategies
Before the interview, brush up on various client development strategies that are effective in luxury retail. Be ready to discuss how you would implement these strategies to drive client acquisition and retention, as this role is all about enhancing customer loyalty.
✨Showcase Your Coaching Skills
Since the role involves coaching teams to build meaningful relationships, prepare examples of how you've successfully trained or influenced others in previous roles. Highlight your ability to foster a strong clienteling culture and how it can benefit the store.
✨Familiarise Yourself with CRM Tools
Make sure you’re comfortable discussing CRM systems and how they can be used to enhance client engagement. Bring examples of how you've used data insights to drive commercial performance in past positions, as this will demonstrate your analytical skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or events. Think of scenarios where you've successfully coordinated client events or personalised experiences, and be ready to explain your thought process and outcomes.
