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For Companies At a Glance
- Tasks: Lead the sales floor, ensuring exceptional customer experiences and driving sales performance.
- Company: Join a contemporary fashion brand known for its stylish products and loyal clientele in Chelsea.
- Benefits: Enjoy a dynamic retail environment with opportunities for personal growth and team collaboration.
- Other info: Be part of a supportive team culture that values feedback and continuous improvement.
- Why this job: Step into a leadership role where your passion for fashion can shine and impact client relationships.
- Qualifications: Previous retail or supervisory experience, strong communication skills, and a love for fashion are essential.
The predicted salary is between 28800 - 43200 £ per year.
Mode Search is supporting a contemporary fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Chelsea, London. This is an exciting opportunity to step into a leadership role within a fast-paced retail environment, known for its elevated product, strong styling culture, and loyal client base. The Sales Supervisor will report directly to the Store Manager and will play a key role in the store’s daily operations and client engagement strategy.
The Role
- Lead by example on the sales floor, delivering an exceptional customer experience at all times.
- Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives.
- Support the management team in driving sales performance through effective use of KPIs and selling tools.
- Actively engage with customers via in-store styling, follow-up communication, and personalised service.
- Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values.
- Participate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) execution.
- Act as a key support for the Store Manager in coaching, motivating, and developing junior team members.
- Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement.
- Demonstrate strong product knowledge and communicate key collection trends to both team and clients.
- Take ownership when working solo on store coverage, including all operational and service responsibilities.
Requirements
- Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector.
- Proven ability to meet and exceed sales targets while delivering a best-in-class customer experience.
- Confident, personable, and proactive with a passion for fashion and styling.
- Strong communication skills and the ability to lead by example on the shop floor.
- Excellent time management, organisational, and multi-tasking skills.
- Flexible and adaptable to meet the needs of a dynamic retail environment.
- Comfortable working with POS systems, emails, and customer communication platforms.
Please send your CV to. Due to the high volume of applications, only shortlisted candidates will be contacted.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager (Sale)
✨Tip Number 1
Familiarise yourself with the brand's product range and styling culture. This will not only help you in conversations during the interview but also demonstrate your genuine interest in the brand and its values.
✨Tip Number 2
Prepare examples of how you've successfully built relationships with clients in previous roles. Highlighting your ability to drive repeat business through client engagement will set you apart from other candidates.
✨Tip Number 3
Showcase your leadership skills by discussing any experiences where you've motivated or coached team members. This is crucial for a Sales Supervisor role, and demonstrating this capability can make a strong impression.
✨Tip Number 4
Be ready to discuss how you use KPIs and selling tools to drive sales performance. Having specific examples of how you've met or exceeded targets will illustrate your effectiveness in a retail environment.
We think you need these skills to ace Shop Manager (Sale)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail sales or supervisory roles, particularly within the fashion sector. Emphasise your achievements in meeting sales targets and delivering exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and styling. Mention specific examples of how you've built long-term client relationships and contributed to a positive team environment in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, time management, and the ability to lead by example. Use concrete examples to demonstrate these skills in action.
Follow Application Instructions: Ensure you send your application to the specified email address and include all required documents. Double-check for any specific instructions regarding the format or additional information needed.
How to prepare for a job interview at MODE SEARCH Ltd.
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience and how you've met or exceeded targets. Use specific examples to demonstrate your ability to drive sales and deliver exceptional customer service.
✨Demonstrate Product Knowledge
Research the brand and its products thoroughly before the interview. Be ready to talk about current fashion trends and how they relate to the brand's offerings, showing your passion for fashion and styling.
✨Emphasise Leadership Qualities
As a Sales Supervisor, you'll need to lead by example. Share experiences where you've motivated or coached team members, highlighting your ability to foster a positive team environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills in a retail context. Think of scenarios where you've handled difficult customers or improved store operations, and be ready to explain your thought process.