At a Glance
- Tasks: Build relationships with high-end clients and exceed sales targets in a luxury jewellery setting.
- Company: Globally renowned luxury jeweller known for exceptional craftsmanship and iconic design.
- Benefits: Dynamic work environment, opportunities for networking, and a chance to be part of a flagship boutique.
- Other info: Fluent Italian preferred; flexibility for events and travel is essential.
- Why this job: Be an ambassador for luxury, creating memorable experiences and driving business in Milan's vibrant market.
- Qualifications: Minimum three years in luxury sales, strong client relationship skills, and diamond expertise.
The predicted salary is between 36000 - 60000 £ per year.
Mode Search is delighted to partner with a globally renowned luxury jeweller, known for exceptional craftsmanship, heritage, and iconic design. They are seeking an experienced Senior Client Advisor to join a brand-new Milan flagship boutique. This role is about presence, discretion, and creating memorable experiences for high-end clients. It is ideal for someone with luxury jewellery experience, a strong sales culture, and a passion for client service. You will be a true ambassador for the brand, building long-lasting relationships, guiding clients across the collection, and acting as a role model within the team. You will be part of a dynamic two-floor Milan boutique that includes a Café, offering a setting that blends luxury retail with an exceptional client experience. This role requires flexibility, autonomy, and the ability to develop business both inside and outside the boutique. Italian speakers or expats with an established client book are highly encouraged to apply.
The Role:
- Build and deepen relationships with clients to consistently exceed sales targets
- Capture client data and strategically develop BIOs to nurture long‑term relationships
- Network both in‑store and externally, creating new business opportunities in collaboration with managers and peers
- Participate in local and international events, focusing on high‑end and regular product sales
- Act as Guest Experience Manager, delivering memorable and personalised moments for clients
- Develop strong CRM and clienteling strategies to maximise client engagement
- Demonstrate thoughtfulness, curiosity, and optimism, consistently providing exceptional client experiences
- Lead by example, sharing expertise and supporting peers
- Drive business through key product pillars with a strong focus on Diamond Expertise and High Jewellery
- Maintain the highest standards of product knowledge, grooming, and behaviour
- Provide operational support to ensure compliance, inventory accuracy, and alignment with internal policies
Requirements:
- Minimum three years’ experience in luxury sales, ideally in jewellery
- Proven ability to develop and maintain strong client relationships and networks
- Strong knowledge of high jewellery and diamond expertise
- Sales‑driven with a track record of exceeding targets
- Organised, detail‑focused, and able to work autonomously
- Fluent in Italian (preferred) and English
- Comfortable with flexibility including events, private appointments, and occasional travel
Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. Please contact info@modesearch.co.uk to apply.
Senior Client Advisor - Iconic Jewellery Brand - Milan employer: MODE SEARCH Ltd.
Mode Search is an exceptional employer, offering a unique opportunity to lead the design function for a prestigious British luxury brand. With a strong emphasis on craftsmanship and a commitment to employee growth, this role provides a collaborative work culture where creativity thrives, and individuals can significantly impact the brand's evolution. Located in the UK, the position also offers sponsorship for the right candidate, making it an attractive choice for talented designers seeking meaningful and rewarding employment in the luxury fashion sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Iconic Jewellery Brand - Milan
✨Tip Number 1
Network like a pro! Attend local events and connect with people in the luxury jewellery scene. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about high jewellery and diamonds. It’ll set you apart as a true ambassador for the brand.
✨Tip Number 3
Be flexible and ready to adapt! The luxury market is all about creating memorable experiences, so be prepared to go the extra mile, whether it’s for private appointments or special events.
✨Tip Number 4
Apply through our website! We’re all about making connections, so don’t hesitate to submit your application directly. It shows initiative and gives us a chance to see your passion for the role.
We think you need these skills to ace Senior Client Advisor - Iconic Jewellery Brand - Milan
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury jewellery shine through! Share specific experiences that highlight your passion and expertise in the field. We want to see how you connect with high-end products and clients.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in luxury sales and client relationship management. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Authentic and Personable:In your written application, don’t be afraid to show your personality! We’re looking for someone who can create memorable experiences for clients, so let us see your unique voice and approach to client service in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know Your Craft
Make sure you brush up on your knowledge of high jewellery and diamonds. This brand is all about exceptional craftsmanship, so being able to discuss the intricacies of their pieces will show your passion and expertise.
✨Client-Centric Mindset
Prepare to demonstrate how you've built and maintained strong client relationships in the past. Think of specific examples where you exceeded sales targets or created memorable experiences for clients, as this role is all about delivering exceptional service.
✨Showcase Your Flexibility
This position requires a degree of flexibility, so be ready to discuss how you've adapted to different situations in previous roles. Whether it’s working events or managing private appointments, showing that you can handle various scenarios will set you apart.
✨Network Like a Pro
Since networking is key for this role, come prepared with ideas on how you would create new business opportunities both in-store and externally. Share any past experiences where your networking skills led to successful outcomes, as this will highlight your proactive approach.
