At a Glance
- Tasks: Drive client engagement and strengthen loyalty through strategic initiatives in luxury fashion.
- Company: Join a world-renowned luxury fashion house with a focus on client experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing customer relationships in a flagship retail setting.
- Qualifications: Experience in client development or luxury retail, strong relationship-building skills.
The predicted salary is between 45000 - 60000 £ per year.
Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long‑term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships. This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams. The role partners with sales, CRM and customer service functions to deliver client engagement strategies and reports into the store leadership structure while maintaining close collaboration with regional client development stakeholders.
The Role
- Deliver and implement client development strategies that drive client acquisition, retention and long‑term value.
- Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships.
- Support the adoption and optimisation of CRM and clienteling tools across the store.
- Partner with store leadership to define and execute client engagement priorities aligned with business objectives.
- Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement.
- Identify and develop high‑potential clients, supporting targeted outreach and relationship‑building activities.
- Use client data and CRM insights to drive recruitment, retention and reactivation opportunities.
- Monitor the effectiveness of client development initiatives and recommend improvements where needed.
- Deliver coaching and training to enhance client engagement skills and CRM best practices across the team.
Requirements
- Experience in client development, CRM, clienteling or a luxury/premium retail environment.
- Proven ability to build and maintain long‑term relationships with high‑value clients.
- Strong coaching and stakeholder management skills, with the ability to influence teams effectively.
- Confidence using CRM systems and customer data to drive commercial performance.
- Experience delivering customer events, engagement initiatives or personalised client experiences.
- Strong analytical, organisational and communication skills.
- Commercial mindset with a focus on customer loyalty, retention and growth.
- Passion for delivering exceptional customer experiences within a service‑led environment.
nt Development Manager (Store) – Luxury Fashion Brand employer: MODE SEARCH Ltd.
As a Client Development Manager at one of the world's leading luxury fashion brands, you will thrive in a vibrant flagship retail environment in London, where innovation meets tradition. The company fosters a dynamic work culture that prioritises employee growth through comprehensive training and development opportunities, ensuring you can enhance your skills while building meaningful relationships with high-value clients. With a strong emphasis on collaboration and client engagement, this role offers a unique chance to contribute to a prestigious brand while enjoying the benefits of working in a supportive and luxurious setting.
