New Opening - Concession manager - contemporary ladieswear brand - Harvey Nichols

Mode is proud to be partnering with a globally recognised contemporary luxury womenswear brand seeking an experienced Concession Manager for an exciting new Central London concession opening September 26! This is a great opportunity to recruit and lead a brand new team and high-profile retail space within one of London's most prestigious luxury department store environments. This business continues to experience strong growth and is seeking a commercially driven leader who is passionate about client experience, team development, and luxury retail excellence. This role is full-time, permanent, and reports directly to the District Manager.

The Role

• Lead and inspire a high-performing team to achieve and exceed weekly and monthly sales targets.
• Drive full-price sales through exceptional customer service, commercial awareness, and proactive selling techniques.
• Monitor daily trading performance, identifying opportunities to maximise revenue and profitability.
• Manage inventory levels and stock replenishment to ensure optimal product availability at all times.
• Produce regular sales and business performance updates, highlighting successes, opportunities, and key commercial insights.
• Collaborate with buying and merchandising teams to influence product assortment and ensure the right mix for the location.
• Maintain exceptional visual merchandising standards and ensure the concession is presented to luxury retail standards.
• Build strong relationships with department store management and key internal stakeholders to support commercial success.
• Organise and execute client events, promotional activities, and team engagement initiatives.
• Develop and grow a loyal client base through proactive clienteling, outreach, styling appointments, and CRM activity.
• Act as a brand ambassador, representing the business at client events, activations, and exclusive appointments.
• Ensure operational excellence across all aspects of the concession, delivering a seamless customer experience.

Requirements

• Minimum 3-5 years' experience within luxury fashion retail, including at least 2 years in a management or leadership position.
• Previous experience managing a concession, boutique, or department store location is highly desirable.
• Proven success in achieving sales targets, driving KPIs, and developing a strong client book.
• Strong understanding of the contemporary luxury fashion market.
• Experience using CRM and clienteling tools to drive customer retention and repeat business.
• Commercially minded with strong analytical and reporting skills.
• Proficient in Microsoft Office, Google Workspace, and retail reporting systems.
• Exceptional communication and stakeholder management skills.
• Passionate about delivering outstanding customer experiences and developing high-performing teams.

To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.