Menswear Department Manager - Global Luxury Brand – London

Mode Search is supporting a highly respected fashion house in their search for a Menswear Department Manager at one of their prestigious London locations.

Their innovative craftsmanship is ingrained in their collections ranging from men's and women’s contemporary ready-to-wear, accessories, and exquisite leather goods.

This role requires a manager with strong people management skills, as well as extensive luxury clientelling and boutique experience. It is the perfect opportunity for the next step within the luxury retail sector.

The Role

• Lead by example and educate the staff about customer service standards
• Promote loss prevention and safety through customer service and established policies and procedures in partnership with store leadership (management) team to guarantee employee and customer safety
• Handle customer questions and queries
• Organise and distribute the team’s work, set priorities, and keep an overview of the tasks to be accomplished
• Support the team on the shop floor when needed, especially during peak selling times
• Manage, recruit, onboard, train, and develop the team and keep an overview of succession planning
• Consistently oversee replenishment of all departments to ensure full inventory on the shop floor
• Maintain shop floor standards by ensuring product care daily
• Execute reductions, transfers, and campaign set-ups according to brand guidelines
• Maximize sales through joint operational and commercial focus
• Ensure garment presentation, garment level, and visual standards are presented according to expectations
• Plan and coordinate all campaign set-ups, activities, and promotions together with the visual team and the Store Manager
• Create a positive and motivating team environment and maintain an overview of Employee Relations concerns in partnership with the Store Manager
• Achieve and/or Exceed Sales Plan: Partner with the Sales Manager to create, communicate, and Clienteling/Service Excellence: Manager to lead and champion team in executing consistent and superior sales and service delivery to increase and retain customer loyalty.
• Demonstrate dynamic, attentive, and inspiring leadership with strong relationship‑building skills in internal and external clients while setting expectations for unsurpassed customer service.

Requirements

• Previous management experience within luxury retail, ideally with responsibility for a defined product category or department.
• Strong commercial awareness with a proven ability to drive sales, analyse performance and deliver against financial and KPI targets.
• Demonstrable experience leading, coaching and developing high‑performing retail teams.
• Strong clienteling capabilities, with the ability to build long‑term client relationships, generate new business and deliver exceptional levels of service.
• Confident working across omni-channel retail, digital tools and e-commerce, with an understanding of how these channels support commercial performance.
• Strong operational knowledge across areas such as inventory, stock management, cash procedures, reporting and back‑of‑house organisation.
• Excellent product awareness and the ability to use market and customer insights to identify opportunities within the department.
• A highly visible and hands‑on leadership style, with the ability to motivate the team, lead by example and maintain consistently high standards across the sales floor.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.