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- Tasks: Lead and scale retail strategy for a luxury accessories brand.
- Company: Join a purpose-led, award-winning luxury fashion brand.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Shape a best-in-class retail experience in a collaborative setting.
- Qualifications: 10+ years in luxury retail leadership with strong commercial performance.
- Other info: Be part of a high-growth brand at a pivotal expansion stage.
The predicted salary is between 72000 - 108000 £ per year.
Mode Search are partnering with a modern, purpose-led luxury accessories brand in their search for a Head of Retail to lead and scale their physical retail business. This is a rare opportunity to join an award-winning, high-growth luxury brand at a pivotal stage of its retail expansion. Known for its strong values, elevated design aesthetic, and commitment to ethical and sustainable practices, this business offers the chance to shape a best-in-class retail experience within a collaborative, entrepreneurial environment.
Working closely with the Commercial Director and senior stakeholders, the Head of Retail will take full ownership of retail strategy, commercial performance, and people leadership across the store network. Balancing strategic thinking with hands-on delivery, this role will play a critical part in driving growth, building high-performing teams, and ensuring consistent brand execution across all locations. The role is based in London and will require regular presence across stores.
The Role:
- Own and deliver the retail strategy aligned to brand vision and commercial objectives
- Drive sales growth, profitability, and productivity across the retail network
- Take full accountability for retail P&L, forecasting, and budgeting
- Lead the planning and execution of new store openings, pop-ups, and flexible retail formats
- Build and deliver trading plans, key moments, launches, and in-store activations
- Champion an elevated luxury customer experience, ensuring consistency across service, VM, and storytelling
- Own and develop the clienteling and CRM strategy to drive repeat rate and client lifetime value
- Ensure operational excellence across staffing, scheduling, stock, compliance, and health & safety
- Act as first point of escalation for day-to-day retail operations
- Recruit, develop, and retain high-performing retail teams, building a culture of performance and customer obsession
- Define training, coaching, and succession planning frameworks for store leadership
- Partner cross-functionally with E-commerce, Marketing, Merchandising, Finance, and Operations to deliver a seamless omnichannel experience
- Leverage data and insights to inform decision-making and drive continuous improvement
Requirements:
- 10+ years’ retail leadership experience within luxury fashion or accessories
- Proven track record of delivering strong commercial performance across multi-site retail
- Strong experience managing retail P&L, budgets, and forecasting
- Deep understanding of luxury service standards, clienteling, and CRM
- Experienced people leader with a hands-on, coaching-led approach
- Operationally strong, with the ability to implement scalable processes
- Highly collaborative, confident influencing senior stakeholders
- Comfortable operating in a fast-paced, high-growth environment
To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
Head of Retail - Luxury fashion brand in London employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - Luxury fashion brand in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in retail strategy and team leadership. Share specific examples of how you've driven sales growth and improved customer experiences.
✨Tip Number 3
Research the brand thoroughly! Understand their values, design aesthetic, and what sets them apart in the luxury market. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your CV gets seen by the right people and shows your enthusiasm for the role. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Head of Retail - Luxury fashion brand in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Retail role. Highlight your luxury retail experience and any achievements that showcase your ability to drive sales and lead teams.
Craft a Compelling Cover Letter: Use your cover letter to tell your story! Explain why you're passionate about the brand and how your values align with theirs. This is your chance to show us your personality and what makes you a great fit for the team.
Showcase Your Leadership Style: In your application, emphasise your people leadership skills. Share examples of how you've built high-performing teams and fostered a culture of performance and customer obsession in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, design aesthetic, and commitment to sustainability. Understanding their mission will not only help you align your answers but also show your genuine interest in the role.
✨Prepare Your Success Stories
Think of specific examples from your past experience that demonstrate your ability to drive sales growth and lead high-performing teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Strategic Thinking
Be ready to discuss how you would develop and implement a retail strategy that aligns with the brand's vision. Think about how you can balance strategic planning with hands-on execution, as this is crucial for the Head of Retail role.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about their approach to clienteling or how they measure success across their retail network. Engaging in a two-way conversation shows your enthusiasm and strategic mindset.
