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For Companies At a Glance
- Tasks: Lead a team to create unforgettable client experiences in a luxury fashion environment.
- Company: Join a world-renowned luxury brand celebrated for its craftsmanship and elegance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the face of luxury service and build meaningful relationships with clients.
- Qualifications: Experience in client-facing roles and strong leadership skills required.
- Other info: Work in a vibrant flagship store in London with a focus on art and culture.
The predicted salary is between 36000 - 60000 £ per year.
Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The brand is celebrated globally for its heritage craftsmanship, refined elegance, and deep connection to art, culture, and exceptional service. This is a rare opportunity to join a house where client relationships, discretion, and meaningful experiences sit at the very heart of the business.
The role is based full time in a flagship London store located in Cadogan Place. This is a fully store-based position, reporting into both the Store Director and the regional Customer Experience leadership team. The Customer Experience Manager will lead a small team of Hosts and must be flexible to work weekends when required for stock takes, special events, or holiday cover.
The Role
- Act as the primary custodian of the client experience, with a focus on personalised hosting and relationship building rather than transactional selling.
- Own every touchpoint around the client journey, ensuring exceptional service before, during, and after each visit.
- Gather and utilise detailed client preferences to elevate experiences, including travel arrangements, personal interests, lifestyle needs, and event attendance.
- Lead, manage, and develop a team of Hosts, setting clear standards for service and cultural alignment.
- Coordinate and oversee temporary Host support when required.
- Work closely with internal teams to ensure seamless execution of in-store and external events across categories such as ready-to-wear and leather goods.
- Maintain accurate and meaningful client records, with approximately 20% of the role focused on data input and CRM hygiene.
- Remain highly visible on the shop floor, engaging directly with clients and building long-term relationships.
Requirements
- A highly client-centric professional with a natural ability to connect, host, and anticipate client needs.
- A strong people manager with experience leading and motivating small teams.
- A refined individual with a genuine interest in art, culture, and luxury craftsmanship.
- Backgrounds from department management or client-facing leadership roles are welcomed, particularly those seeking a more experience-led direction.
- Comfortable balancing human interaction with light administrative and CRM responsibilities.
- Not suited to candidates from purely back-of-house or numbers-driven CRM roles.
- A true people person who thrives in a customer-facing, service-led environment.
To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!
Customer Experience Manager - Global Fashion Brand in London employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Global Fashion Brand in London
✨Tip Number 1
Get to know the brand inside out! Research their heritage, craftsmanship, and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and team management. Use real-life examples to showcase your skills and how you can elevate client interactions.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Manager - Global Fashion Brand in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you connect with clients and make their visits memorable, so share specific examples that highlight your skills in relationship building.
Tailor Your CV to the Role: Make sure your CV reflects the key responsibilities and requirements mentioned in the job description. We’re looking for someone who understands the luxury market and has a genuine interest in art and culture, so don’t hesitate to showcase relevant experiences that align with these values.
Be Personable and Authentic: Your written application should reflect your personality. We value authenticity, so don’t be afraid to let your unique voice come through. Share your story and what drives you in the customer experience field; it’ll help us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's heritage, craftsmanship, and values. Understanding their connection to art and culture will not only impress but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Customer Experience Manager, your ability to connect with clients is crucial. Prepare examples of how you've built relationships in previous roles, focusing on personalised service and client satisfaction.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading teams. Share specific instances where you motivated your team to achieve exceptional service standards, as this role requires strong people management skills.
✨Prepare for Scenario Questions
Expect questions about handling challenging client situations or managing events. Think through potential scenarios and how you would ensure a seamless and memorable experience for clients.
