At a Glance
- Tasks: Drive client engagement and strengthen loyalty in a luxury retail environment.
- Company: Join a world-renowned luxury fashion brand with a focus on client development.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on exceptional customer service.
- Why this job: Make a real impact by enhancing client experiences and building lasting relationships.
- Qualifications: Experience in client development or luxury retail, strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long-term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships.
This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams. The role partners with sales, CRM and customer service functions to deliver client engagement strategies and reports into the store leadership structure while maintaining close collaboration with regional client development stakeholders.
The Role- Deliver and implement client development strategies that drive client acquisition, retention and long-term value.
- Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships.
- Support the adoption and optimisation of CRM and clienteling tools across the store.
- Partner with store leadership to define and execute client engagement priorities aligned with business objectives.
- Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement.
- Identify and develop high-potential clients, supporting targeted outreach and relationship-building activities.
- Use client data and CRM insights to drive recruitment, retention and reactivation opportunities.
- Monitor the effectiveness of client development initiatives and recommend improvements where needed.
- Deliver coaching and training to enhance client engagement skills and CRM best practices across the team.
- Experience in client development, CRM, clienteling or a luxury/premium retail environment.
- Proven ability to build and maintain long-term relationships with high-value clients.
- Strong coaching and stakeholder management skills, with the ability to influence teams effectively.
- Confidence using CRM systems and customer data to drive commercial performance.
- Experience delivering customer events, engagement initiatives or personalised client experiences.
- Strong analytical, organisational and communication skills.
- Commercial mindset with a focus on customer loyalty, retention and growth.
- Passion for delivering exceptional customer experiences within a service-led environment.
Client Development Manager (Store) – Luxury Fashion Brand in London employer: MODE SEARCH Ltd.
At MODE SEARCH Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence. Our Edinburgh location provides unique opportunities for professional growth within the luxury retail sector, alongside competitive benefits and a commitment to nurturing talent. Join us to be part of a team that not only drives commercial success but also prioritises delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager (Store) – Luxury Fashion Brand in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your passion for client development shine through. Share your ideas on enhancing customer experiences and how you can contribute to their brand's success.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the brand’s client engagement strategies. Think of ways you can enhance their current initiatives and be ready to discuss your ideas. This will demonstrate your commitment and understanding of their business goals.
We think you need these skills to ace Client Development Manager (Store) – Luxury Fashion Brand in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Development Manager role. Highlight your experience in client development and how it aligns with the luxury fashion brand's values. We want to see how you can drive client engagement and strengthen customer loyalty!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to build long-term relationships and deliver exceptional customer experiences. We love seeing real-life applications of your talents!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is passionate about luxury fashion and client engagement. Share your story and what excites you about this opportunity – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know Your Client Development Strategies
Before the interview, brush up on various client development strategies, especially those relevant to luxury fashion. Be ready to discuss how you would implement these strategies in a retail environment and provide examples from your past experiences.
✨Showcase Your Relationship-Building Skills
Prepare to share specific instances where you've successfully built long-term relationships with high-value clients. Highlight your approach to clienteling and how it has positively impacted customer loyalty and retention in previous roles.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM systems, make sure you’re comfortable discussing your experience with these tools. Be prepared to explain how you’ve used data insights to drive client engagement and improve commercial performance.
✨Demonstrate Your Coaching Ability
As coaching is a key part of this role, think about how you can convey your coaching style and experiences. Share examples of how you've trained teams to enhance their client engagement skills and the positive outcomes that resulted from your efforts.
