At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service in luxury furniture and lighting.
- Company: Join a prestigious British luxury design brand known for its craftsmanship.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Collaborative office-based role with opportunities for continuous improvement.
- Why this job: Be part of a respected brand and enhance customer experiences in a vibrant environment.
- Qualifications: Proven leadership in client services and strong organisational skills required.
The predicted salary is between 60000 - 65000 £ per year.
Mode Search is proud to be partnering with a prestigious British luxury design and manufacturing business to recruit a Client Services Manager.
Renowned for its exceptional craftsmanship and commitment to British manufacturing, the company creates beautifully designed furniture, lighting and interior products for a discerning international client base.
This is an exciting opportunity to join a highly respected brand and take ownership of a key leadership position within the Client Services function.
Reporting to the Client Services & Operations Manager, you will lead a dedicated team, ensuring the seamless delivery of exceptional client service while driving operational excellence across quoting, order management, aftercare and client support.
If you are a people-focused leader with a passion for delivering outstanding customer experiences, improving operational processes and developing high-performing teams, this is an excellent opportunity to join a growing luxury business where you can make a genuine impact.
This role is 5 days based in the office, allowing close collaboration with other departments.
The Role
- Lead, coach and develop the Furniture & Lighting Client Services team, fostering a collaborative and high-performing culture.
- Oversee the day-to-day management of the client support platform, ensuring workloads are prioritised effectively and service levels are consistently achieved.
- Manage the end-to-end client journey, overseeing quotations, order processing, aftercare requests and operational enquiries.
- Act as the key link between Client Development, Manufacturing, Product, Logistics and Finance teams to ensure seamless communication and service delivery.
- Support the resolution of complex client enquiries and escalated issues, ensuring timely and professional outcomes.
- Monitor team performance through KPIs and operational reporting, identifying opportunities to improve efficiency and service standards.
- Balance team workloads and resources, proactively identifying operational risks, bottlenecks and opportunities for continuous improvement.
- Create and maintain process documentation, training materials and operational best practice guides.
- Support recruitment, onboarding and the ongoing development of team members.
- Contribute to strategic projects and continuous improvement initiatives that support the future growth of the Client Services function.
Requirements
- Proven leadership experience within a client services, customer service or operations environment.
- Experience managing and developing high-performing teams through coaching, mentoring and performance management.
- Strong organisational and workload management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the confidence to collaborate across multiple departments.
- A track record of driving process improvements and operational efficiencies.
- Strong analytical skills with proficiency in Microsoft Office, particularly Excel.
- Experience using Zendesk or a similar customer support platform is highly desirable.
- Familiarity with ERP systems, including SAP Business One, would be advantageous.
- Experience within luxury interiors, furniture, design, hospitality or another premium product environment is preferred.
- Additional language skills would be an advantage.
If you're looking to join a market-leading British luxury brand and lead a team committed to delivering an exceptional client experience, we'd love to hear from you.
Please send your CV to or click the Apply button.
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.
Client Services Manager – Luxury Furniture & Lighting in Leicester employer: MODE SEARCH Ltd.
At MODE SEARCH Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence. Our Edinburgh location provides unique opportunities for professional growth within the luxury retail sector, alongside competitive benefits and a commitment to nurturing talent. Join us to be part of a team that not only drives commercial success but also prioritises delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager – Luxury Furniture & Lighting in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MODE SEARCH Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MODE SEARCH Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager – Luxury Furniture & Lighting in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MODE SEARCH Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at MODE SEARCH Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MODE SEARCH Ltd.!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
