Mode Search is supporting a luxury fashion brand with the appointment of an IT Helpdesk Engineer on an 18-month fixed-term contract. This is an opportunity to join a close-knit IT function within an international business, providing high-quality technical support across both Head Office and retail locations.
The role is based at Head Office and will operate five days per week in the office. The position reports directly to the IT Support Manager and will support approximately 500 users across office and retail environments. Regular travel to London retail locations will be required, typically once or twice per week, with occasional travel outside London where necessary.
The Role
- Provide first and second-line IT support across hardware, software, connectivity and user access issues, taking ownership of incidents and service requests through to resolution.
- Manage user onboarding and offboarding, including account creation, access management, equipment allocation and asset recovery.
- Configure, deploy and support laptops, mobile phones, printers and other end-user devices, including Mobile Device Management administration.
- Maintain accurate IT service, asset and inventory records, while producing and updating internal support documentation and user guidance.
- Support technology projects including office and store openings, relocations, device refreshes and wider IT rollouts.
- Identify and report security risks, phishing attempts and suspicious activity, while contributing to service improvement initiatives and following internal IT policies and procedures.
Requirements
- Previous experience in a second-line support or equivalent IT support role.
- Strong working knowledge of Windows 11, Microsoft 365, Active Directory, TCP/IP networking, Wi-Fi connectivity and ITSM systems.
- Experience supporting iPhones, Mobile Device Management, hardware and software troubleshooting and IT asset management.
- Good understanding of IT security principles and end-user security awareness.
- Strong troubleshooting skills, technical judgement and the ability to independently resolve a broad range of support issues.
- Excellent customer service, communication and organisational skills, with the ability to prioritise workload effectively and work collaboratively within a small IT team.
- Full right to work in the UK for the entire duration of the 18-month contract.
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
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IT Helpdesk Engineer – 18-Month FTC – Luxury Fashion Brand employer: MODE SEARCH Ltd.
Mode Search is an exceptional employer, offering a unique opportunity to lead the design function for a prestigious British luxury brand. With a strong emphasis on craftsmanship and a commitment to employee growth, this role provides a collaborative work culture where creativity thrives, and individuals can significantly impact the brand's evolution. Located in the UK, the position also offers sponsorship for the right candidate, making it an attractive choice for talented designers seeking meaningful and rewarding employment in the luxury fashion sector.
