At a Glance
- Tasks: Oversee e-commerce operations, ensuring smooth order fulfilment and customer satisfaction.
- Company: Join a globally recognised contemporary fashion brand with a dynamic team in London.
- Benefits: Competitive salary, growth opportunities, and the chance to shape a thriving e-commerce function.
- Other info: Be part of a high-growth international brand with exciting career prospects.
- Why this job: Make a real impact in a fast-paced environment and drive operational improvements.
- Qualifications: Experience in e-commerce operations and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Mode Search are partnering with a globally recognised contemporary fashion brand in their search for an E-Commerce Operations Manager to join their growing London team. This is a newly created role responsible for bringing ownership, structure, and governance to the operational side of the e-commerce function. With responsibilities currently spread across multiple departments, this position will become the central point of coordination between Customer Service, E-Commerce, Logistics and Warehousing, ensuring a seamless customer journey from order placement through to delivery.
The business has experienced significant international growth and operates a multi-market direct-to-consumer model across the UK, Europe and the US. This role offers the opportunity to make a genuine impact, drive operational improvements, and build the foundations for future team growth.
The Role
- Take ownership of the operational governance of the end-to-end e-commerce process
- Act as the key point of contact between Customer Service, E-Commerce, Logistics and Warehouse teams
- Investigate and resolve SLA issues, customer order queries and operational backlogs
- Manage inventory-related customer enquiries and support stock visibility across channels
- Review, manage and improve pre-order processes across multiple markets
- Coordinate closely with warehouse partners and logistics providers to ensure smooth order fulfilment
- Drive operational efficiencies across the customer journey, identifying opportunities for process improvement
- Support collection launches, peak trading periods and seasonal trading activity
- Monitor operational performance and provide insight into areas for improvement
- Play a key role in establishing processes and governance within a growing e-commerce function
- Long-term opportunity to build and develop a team
Systems & Operations
- Shopify integrated with ERP and inventory management systems
- Multi-market e-commerce operations across the UK, Europe and North America
- Third-party warehouse network across key international markets
- Multiple carrier partnerships supporting domestic and international fulfilment
Requirements
- Experience within e-commerce operations, customer operations, fulfilment, logistics, or supply chain environments
- Strong understanding of operational processes and customer journey management
- Experience managing relationships with warehouses, fulfilment partners, or logistics providers
- Comfortable working with systems, reporting, operational processes, and SLAs
- Strong stakeholder management and communication skills
- Highly organised with a proactive, problem-solving approach
- Fashion experience is advantageous but not essential
- Experience within a fast-paced retail, e-commerce, or consumer business environment preferred
This is an excellent opportunity to join a high-growth international fashion business and play a key role in shaping the operational infrastructure of a rapidly expanding e-commerce function.
E-Commerce Operations Manager - Fashion Brand employer: MODE SEARCH Ltd.
Join a globally recognised contemporary fashion brand in London, where you will thrive in a dynamic and collaborative work culture that values innovation and operational excellence. As an E-Commerce Operations Manager, you will have the unique opportunity to drive meaningful change, enhance customer experiences, and contribute to the company's international growth while benefiting from professional development opportunities and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Manager - Fashion Brand
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like MODE SEARCH Ltd. are looking for when hiring for a E-Commerce Operations Manager - Fashion Brand.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to MODE SEARCH Ltd. for the E-Commerce Operations Manager - Fashion Brand, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at MODE SEARCH Ltd. as a E-Commerce Operations Manager - Fashion Brand, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out MODE SEARCH Ltd.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Operations Manager - Fashion Brand.
We think you need these skills to ace E-Commerce Operations Manager - Fashion Brand
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at MODE SEARCH Ltd., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with MODE SEARCH Ltd.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at MODE SEARCH Ltd.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at MODE SEARCH Ltd.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that MODE SEARCH Ltd. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at MODE SEARCH Ltd.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
