At a Glance
- Tasks: Oversee e-commerce operations and ensure a seamless customer journey from order to delivery.
- Company: Join a globally recognised contemporary fashion brand in London.
- Benefits: Opportunity for career growth in a high-growth international business.
- Other info: Be part of a team shaping the future of e-commerce in fashion.
- Why this job: Make a real impact on operational improvements in a dynamic environment.
- Qualifications: Experience in e-commerce operations and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Mode Search are partnering with a globally recognised contemporary fashion brand in their search for an E-Commerce Operations Manager to join their growing London team. This is a newly created role responsible for bringing ownership, structure, and governance to the operational side of the e-commerce function. With responsibilities currently spread across multiple departments, this position will become the central point of coordination between Customer Service, E-Commerce, Logistics and Warehousing, ensuring a seamless customer journey from order placement through to delivery.
The business has experienced significant international growth and operates a multi-market direct-to-consumer model across the UK, Europe and the US. This role offers the opportunity to make a genuine impact, drive operational improvements, and build the foundations for future team growth.
The Role
- Take ownership of the operational governance of the end-to-end e-commerce process
- Act as the key point of contact between Customer Service, E-Commerce, Logistics and Warehouse teams
- Investigate and resolve SLA issues, customer order queries and operational backlogs
- Manage inventory-related customer enquiries and support stock visibility across channels
- Review, manage and improve pre-order processes across multiple markets
- Coordinate closely with warehouse partners and logistics providers to ensure smooth order fulfilment
- Drive operational efficiencies across the customer journey, identifying opportunities for process improvement
- Support collection launches, peak trading periods and seasonal trading activity
- Monitor operational performance and provide insight into areas for improvement
- Play a key role in establishing processes and governance within a growing e-commerce function
- Long-term opportunity to build and develop a team
Systems & Operations
- Shopify integrated with ERP and inventory management systems
- Multi-market e-commerce operations across the UK, Europe and North America
- Third-party warehouse network across key international markets
- Multiple carrier partnerships supporting domestic and international fulfilment
Requirements
- Experience within e-commerce operations, customer operations, fulfilment, logistics, or supply chain environments
- Strong understanding of operational processes and customer journey management
- Experience managing relationships with warehouses, fulfilment partners, or logistics providers
- Comfortable working with systems, reporting, operational processes, and SLAs
- Strong stakeholder management and communication skills
- Highly organised with a proactive, problem-solving approach
- Fashion experience is advantageous but not essential
- Experience within a fast-paced retail, e-commerce, or consumer business environment preferred
This is an excellent opportunity to join a high-growth international fashion business and play a key role in shaping the operational infrastructure of a rapidly expanding e-commerce function.
E-Commerce Operations Manager employer: MODE SEARCH Ltd.
Join a globally recognised contemporary fashion brand in London, where you will thrive in a dynamic and innovative work culture that values collaboration and creativity. As an E-Commerce Operations Manager, you will have the unique opportunity to drive operational improvements and shape the future of the e-commerce function, all while benefiting from a supportive environment that prioritises employee growth and development. With a focus on international expansion and a commitment to excellence, this role offers a meaningful career path in a fast-paced, high-growth industry.
