At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer experiences.
- Company: Join a globally recognised luxury womenswear brand in Central London.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Exciting chance to build relationships and influence product offerings.
- Why this job: Be a key player in a prestigious retail environment and shape client experiences.
- Qualifications: 3-5 years in luxury fashion retail, with leadership experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Mode is proud to be partnering with a globally recognised contemporary luxury womenswear brand seeking an experienced Concession Manager for a Central London location. This is an exciting opportunity to lead a high-profile retail space within one of London's most prestigious luxury department store environments. This business continues to experience strong growth and is seeking a commercially driven leader who is passionate about client experience, team development, and luxury retail excellence. This role is full-time, permanent, and reports directly to the District Manager.
The Role
- Lead and inspire a high-performing team to achieve and exceed weekly and monthly sales targets.
- Drive full-price sales through exceptional customer service, commercial awareness, and proactive selling techniques.
- Monitor daily trading performance, identifying opportunities to maximise revenue and profitability.
- Manage inventory levels and stock replenishment to ensure optimal product availability at all times.
- Produce regular sales and business performance updates, highlighting successes, opportunities, and key commercial insights.
- Collaborate with buying and merchandising teams to influence product assortment and ensure the right mix for the location.
- Maintain exceptional visual merchandising standards and ensure the concession is presented to luxury retail standards.
- Build strong relationships with department store management and key internal stakeholders to support commercial success.
- Organise and execute client events, promotional activities, and team engagement initiatives.
- Develop and grow a loyal client base through proactive clienteling, outreach, styling appointments, and CRM activity.
- Act as a brand ambassador, representing the business at client events, activations, and exclusive appointments.
- Ensure operational excellence across all aspects of the concession, delivering a seamless customer experience.
Requirements
- Minimum 3-5 years' experience within luxury fashion retail, including at least 2 years in a management or leadership position.
- Previous experience managing a concession, boutique, or department store location is highly desirable.
- Proven success in achieving sales targets, driving KPIs, and developing a strong client book.
- Strong understanding of the contemporary luxury fashion market.
- Experience using CRM and clienteling tools to drive customer retention and repeat business.
- Commercially minded with strong analytical and reporting skills.
- Proficient in Microsoft Office, Google Workspace, and retail reporting systems.
- Exceptional communication and stakeholder management skills.
- Passionate about delivering outstanding customer experiences and developing high-performing teams.
To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
Concession manager - contemporary ladieswear brand - Harvey Nichols in Doncaster employer: MODE SEARCH Ltd.
At Harvey Nichols, we pride ourselves on being a leading employer in the luxury retail sector, offering a vibrant work culture that fosters creativity and excellence. Our Central London location provides a dynamic environment where you can thrive, with ample opportunities for professional growth and development. Join us to be part of a passionate team dedicated to delivering exceptional client experiences while enjoying competitive benefits and a commitment to your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Concession manager - contemporary ladieswear brand - Harvey Nichols in Doncaster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MODE SEARCH Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MODE SEARCH Ltd.!
We think you need these skills to ace Concession manager - contemporary ladieswear brand - Harvey Nichols in Doncaster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MODE SEARCH Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MODE SEARCH Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MODE SEARCH Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
