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- Tasks: Coordinate customer service activities and oversee order flow for a luxury fashion brand.
- Company: Join a renowned global luxury fashion house in London.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a prestigious brand and enhance customer experiences.
- Qualifications: 5 years in customer service, fluent in Italian and English, strong leadership skills.
- Other info: Fast-paced role with a focus on teamwork and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team. This position is located at the brand’s London headquarters. It is a full-time, on-site role reporting directly to the Customer Service Manager. The position sits within the Customer Service function and works closely with cross-functional departments to ensure operational excellence and seamless service.
The Role
- Coordinate daily activities of the Customer Service team and serve as backup to the Customer Service Manager
- Oversee the complete order flow process from order receipt through to final delivery, ensuring accuracy and timely execution
- Support showroom operations during sales campaigns as needed
- Work closely with Credit and Finance to manage payment terms, including advance payments, letters of credit, and guarantees
- Liaise with Shipment Planning and Global Transport to provide shipping instructions for customer orders
- Coordinate with internal teams across Production, Logistics, Warehouse, Planning, Order Entry, Sales, and Invoicing to ensure efficient order processing
- Monitor orders and address any delays or issues with a proactive, solution-focused approach
- Manage seasonal reorders and communicate order changes, pricing updates, and cancellations
- Act as the first point of contact for customer inquiries, ensuring timely responses and directing queries appropriately
- Ensure smooth delivery execution to support revenue targets and customer satisfaction
- Assist the Customer Service Manager in initiatives tied to turnover objectives
- Gather and share customer feedback and insights to support market analysis and sales strategies
- Supervise and guide Customer Operations Specialists, encouraging collaboration and continuous improvement
- Monitor team performance and lead initiatives to improve process efficiency and service quality
Requirements
- Minimum of 5 years’ experience in a customer service or operations coordination role, ideally within the luxury or fashion industry
- Fluent in both Italian and English; additional languages are advantageous
- Proficient in Microsoft Office, especially Excel, Word, and PowerPoint
- Experience working with SAP and AS400 systems, as well as reporting tools
- Strong analytical and problem-solving skills
- Proven track record in team leadership and people development
- Excellent interpersonal and communication skills
- Highly organised, adaptable, and confident with the ability to work under pressure
- Deep understanding of order flow processes and how they impact both customer satisfaction and commercial targets
Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply.
Customer Operations Executive - Global Luxury Fashion House employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - Global Luxury Fashion House
✨Tip Number 1
Network like a pro! Reach out to people in the luxury fashion industry, especially those who work at the brand you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. We want you to show that you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Operations Executive - Global Luxury Fashion House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Executive role. Highlight your experience in customer service and operations, especially within the luxury or fashion industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the brand and the position.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with SAP or AS400 systems. We’re keen on candidates who can demonstrate strong analytical and problem-solving skills, so give us examples of how you've used these in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know Your Order Flow
Make sure you understand the complete order flow process, as this is crucial for the role. Brush up on how orders are received, processed, and delivered, and be ready to discuss any experiences you've had managing similar processes.
✨Showcase Your Leadership Skills
Since the role involves supervising Customer Operations Specialists, prepare examples of how you've led teams in the past. Highlight your ability to encourage collaboration and drive continuous improvement within a team setting.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical and problem-solving skills. Think of specific instances where you've successfully resolved issues in customer service or operations, and be prepared to explain your thought process.
✨Language Proficiency Matters
Fluency in both Italian and English is a must, so be ready to demonstrate your language skills during the interview. You might even want to practice answering common interview questions in both languages to show your confidence.
